Service Coordinator - Fontana, United States - Quincy Compressor LLC
Description
Service Coordinator:
- Functional area: Service
- Country: United States
- City: Fontana
- Company name: Quincy Compressor LLC
- Date of posting: Apr 22, 2024
Quincy is everywhere.
We are looking for a Service Coordinator to join our team on our journey for a better tomorrow.
Your role
Your mission as a Service Coordinator is schedule and provide support for all shop and field service repairs of compressed air equipment, and provide regular updates to the Service Manager and the customer.
- You will receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
- You will provide regular updates to customers regarding service that is in process.
- You will provide price quotations for service jobs to customers.
- You will maintain (edit as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
- You will review and maintain labor records for Service Technicians.
- You will prepare credit notes and manual invoices for review by the Service Manager.
- You will place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
- You will complete administrative requirements for element return function.
- You will report completed service jobs and/or problem areas on a daily basis to the Service Manager.
- You will type estimates of repair, service agreements, letters, memos, etc.
- You will maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
- You will prepare outgoing mail and overnight mail packages.
- You will coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
- You will prepare service quotations for Service Manager approval.
- You will coordinate the installation of new compressed air equipment with Sales.
- You will contribute to positive Company branding by projecting a knowledgeable and customeroriented image to customers.
- You will perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.
To succeed, you need
- You have a High School diploma or equivalent (required) or Associate's degree in relevant field.
- You have service coordination experience in an industrial service industry.
- You have knowledge of parts and maintenance for air compressors or similar machinery.
- You have customer service experience.
- You know Microsoft Word and Excel.
- You have experience with SAP and MAM (preferred).
- You can move about the facility (standing, walking) and customer sites, varying by location.
- You can lift, carry, or otherwise move and position objects weighing up to 60 pounds.
- You can be frequently exposed to work conditions in extreme temperatures and/or loud environments.
- You can occasionally work in elevated areas and frequently a forklift.
- You can work in a mostlyoffice environment with some warehouse or workshop environment, and possible customer site visits in the field. You may be exposed to a field service environment at customers' jobsites.
- You can work overtime and weekends as needed.
In return, we offer you
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, worldwide job opportunities, and training.
- You will be equipped with a company vehicle, work clothes, and specialty tools.
- The safety and wellbeing of our employees is important to us, which is why we set high standards for your workplace safety.
- We offer a fair compensation package.
- We offer health insurance, paid leave, and retirement benefits.
- We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
- We offer pay range of $43,450.00 to $65,170.00
Location
You will be on-site and report into our Fontana, California location. #LI-Onsite
If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.
We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call on a case-by-case basis.
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