Service Loyalty Coordinator - Austin, United States - AutoNation Toyota South Austin

AutoNation Toyota South Austin
AutoNation Toyota South Austin
Verified Company
Austin, United States

4 hours ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Position Overview


The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.


What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately
  • Ensures that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management
  • Collect retail charges from the customer in cash, check or authorized charge account
  • Provide customers with the proper change and/or receipt
  • Properly process and document charge purchases according to the policies established by the Controller
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

  • High School Diploma or Equivalent
  • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
  • Ability to read, write, add, subtract, divide and comprehend written instructions and information
  • 612 months previous work experience (preferred)
  • Demonstrated customer service skills
  • Demonstrated communication and interpersonal skills
  • Previous industry experience (preferred)
Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.

As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D.

Power.

Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.
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