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    Support Engineer - Los Angeles, United States - Paragon

    Paragon
    Paragon Los Angeles, United States

    1 week ago

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    Description
    [Full Time] Support Engineer at Paragon (United States) | BEAMSTART Jobs

    Support Engineer

    Paragon United States
    Date Posted
    29 Apr, 2023
    Work Location
    Los Angeles, CA, United States
    Salary Offered
    $120000 yearly
    Job Type
    Full Time
    Experience Required
    1+ years
    Remote Work
    Yes
    Stock Options
    Yes
    Vacancies
    1 available

    We're looking for a highly motivated Technical Support Engineer to join our team at Paragon As a key member of our team (and first technical support hire), you will play a critical role in ensuring our customers have a positive experience with our products and services.

    You will work closely with Engineering, Support, Success, and Product to triage issues, identify areas for improvement, and develop solutions for our customers' challenges.

    If this sounds exciting to you, we'd love to chat

    Compensation Range:
    $120k-$140k OTE

    To be considered for this role, please apply via our Lever job site:

    Location:
    Preference for folks based in SF, but we're open to those very capable of working asynchronously
    What You'll Do
    Become an expert on the Paragon platform and related solutions - serve as key point of contact for clients during and after the product implementation phase
    Continuously acquire deep product knowledge and learn new technologies
    Triage issues with engineering, answer questions about the product, and provide feedback on customer implementations
    Identify areas for improvement in the product based on customer feedback
    Communicate with customers via Zendesk, Slack, or Zoom sessions, clearly explaining solutions and providing advice on specific capabilities of the Paragon platform
    Collaborate with product and engineering teams to report issues/bugs, prioritize fixes, develop solutions for our customer's challenges, and share technical support trends
    Assist in enhancing our knowledge base and help center content based on customer support trends
    Collaborate with Customer Success to help provide support trends/insights for QBRs
    Who You Are

    • 4 years of experience in a customerfacing implementation engineering role or similar
    • 3 years of coding experience, ideally in JavaScript
    Strong verbal and written communication, including active listening, conflict resolution & customer empathy
    Strong analytical and troubleshooting skills, familiar with common monitoring and logging systems
    Ability to collect, analyze, and make business recommendations with data
    Experience utilizing and troubleshooting APIs and comfortable interpreting and leveraging API documentation
    Ability to keep track of the many different cases and provide frequent updates to customers
    Enjoy having autonomy while actively seeking out team for advice and solutions where needed
    We'll Provide
    New laptop/equipment of your choice
    Top of the line health, dental, and vision insurance
    Unlimited PTO
    Annual team retreats

    Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem.

    With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience.

    Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.

    In the last year, we've grown by over 6x and now work with nearly 100 customers around the world.

    We've raised over $16M from world-class investors like Inspired Capital, Y Combinator, Global Founders Capital, Soma Capital, and Village Global, and have been featured in Techcrunch and Forbes.

    About Paragon

    The embedded integration platform for SaaS apps.


    Company Size:
    People

    Year Founded:

    2019


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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