Cloud Support Engineer - Los Angeles, United States - Presidio

Description

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Cloud Services Support Engineer

Job Summary:

Presidio is seeking a Cloud Services Support Engineer to join our team in a remote capacity. The Cloud Services Support Engineer will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support. Our team of engineers work hand in hand with our Professional Services teams, providing an end-to-end experience for our customers, and providing opportunities for career growth inside and outside of Cloud Managed Services. One thing about us - we don't like doing the same thing twice: our engineers work to improve our customer experience through automation, so we can continue to solve interesting problems for our customers

Travel Requirements:

In this role you will be expected to travel up to 10%. It will be Remote based, with MT and PT working time zones preferred.

Job Responsibilities:

• Provide expert technical support using engineering operational best practices to our growing number of Cloud Managed Services customers
• Utilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalation
• Assist with the enhancement of the Managed Services platform services via automation
• Frequently document resolutions to internal knowledge base and support cross training knowledge
• Managing intake and escalations to the client and internal teams, troubleshooting, and resolving technical issues and roadblocks
• Manage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assets
• Flexible and willing to work outside core business hours as required, including on call and escalation support. Location covering continental US timezones, MT and PT timezones preferred

Required Skills:

• 3-5+ years of industry experience with:
• • Cloud Infrastructure Operations and Support (AWS and Azure)
• • Cloud systems engineering
• • Cloud IAM and networking concepts and services
• Experience in monitoring setup and configuration, DataDog a plus
• Expert experience in core systems (VMs, Servers, Security Groups, Governance, Patching, Tagging)
• Extreme ownership to excute highly visible task, troubleshoot, and resolve new and complex technical issues in emergency situations
• Experience with Cloud computing toolsets - Terraform, Vault, Packer etc.
• Experience with EKS / Kubernetes
• Experience in a designated customer-focused support role
• Experience providing a personalized support experience with deeper knowledge of customer environment
• Firm grasp of TCP/IP networking and troubleshooting
• Understanding of cloud computing security concepts
• Good knowledge of distributed systems, APIs, cloud computing patterns, including automation
• Tremendous attention to detail
• Effective communication and collaboration skills; solid interpersonal skills conducive to a team environment
• Self-driven & motivated, with a strong work ethic and a passion for problem solving
• Experience and knowledge of Git, JIRA, and ServiceNow
• Associate Level Cloud certifications required (AWS and Azure)

Additional Desired Skills:

• Familiarity with ITSM principles
• Experience with configuration management tools (Ansible, Chef, Puppet)
• Programming languages (JavaScript, Python, PowerShell, Bash, JSON, YAML.)
• DBA related experience is a plus (RDS, SQL, PostgreSQL, etc.)

Education and Experience:

• Bachelor's or Master Degree in Computer Science or related field
• 3-5 Years experience with Azure or AWS

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)