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    Customer Support Engineer - Los Angeles, United States - Russell Tobin & Associates

    Default job background
    Technology / Internet
    Description




    What are we looking for in our Customer Support Engineer?


    The Information Technology team at Russell Tobin & Associates is supporting a top Biotech organization that has an opening for a Customer Support Engineer.

    Location: 4501 Colorado Blvd, Los Angeles, CA 90039, United States
    Duration: 06+ months
    Rate: $35 - 40/- hrs on w2

    Job Description:

    • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
    • Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
    • Serves as company liaison with customer on administrative and technical matters for assigned projects.
    • Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
    • This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
    • This job provides customer support.

    "Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."

    #CB
    #LI-SS6

    Rate/Salary: $35 - 40/- hrs on w2



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