Audrey Charneux

QuickMD Los Angeles, CA

Product Design Lead Jun 2021 - Jul 2023

Created and implemented a complex healthcare ecosystem consisting of patient, provider, and admin

platforms, resulting in increased efficiency and improved care coordination for over 1,100 patients/day

Optimized the information architecture of various platforms by leveraging user feedback, resulting in a

13% increase in urgent care booking conversions

Developed a user-friendly design system from the ground up, streamlining the product design process

and reducing development time by 20%

Customized a review process for junior designers that reduced the number of errors by 90% and

increased development speed

PWRDBY Los Angeles, CA

Product Designer Aug 2019 - Jun 2021

• Crafted and deployed a multi-faceted care ecosystem consisting of consumer and clinician user

interfaces, resulting in enhanced support and care for over 1,000 NHL Alumni

• Collaborated with cross-functional teams to define and implement a scalable architecture for the design

system, resulting in a consistent user experience across mobile and web platforms and cutting

development costs by 17%

• Utilized user feedback to iterate on wireframes and prototypes, resulting in a 15% increase in user

engagement metrics

Neochrome Los Angeles, CA

Product Designer Mar 2019 - Aug 2019

• Coordinated with product and engineering teams to create wireframes and prototypes that aligned with

the client's vision and objectives, leading to a 20% reduction in design iterations

• Guided clients through an intensive vision refinement process in interactive workshops, leading to a 25%

reduction in project development time

• Conducted comprehensive qualitative and quantitative user research to identify pain points and

opportunities for improvement to inform our design decisions in redesigning websites

Pente à Neige Montreal, QC

UX Researcher (Part-time) Jul 2016 - Mar 2019

• Adapted a comprehensive qualitative research process, which played a pivotal role in shaping the

service's features and functionality, ultimately resulting in a 10% increase in user satisfaction

• Led meetings with founders to present research findings and showcase the potential impact of the

service, securing funding of $500,000 from the city of Montreal

McGill University Health Centre/Private Practice Montreal, QC

Mental Health Therapist Sep 2016 - Feb 2019

• Led the development of a new assessment process, reducing the waitlist by 50% and allowing for more

efficient treatment planning

• Converged with the interdisciplinary team to integrate research findings into treatment protocols,

resulting in a 20% increase in patients' positive outcomes

• Designed and administered evidence-based individual and group therapy programs, resulting in a 30%

relapse reduction for patients

Université de Montréal Montreal, QC

Research Assistant Sep 2012 - Sep 2016

• Conducted in-depth interviews and focus groups with over 100 participants, gathering valuable

qualitative data

• Analyzed and synthesized qualitative data from over 100 raw data sources to identify key themes and

patterns

• Conceptualized and rolled out an in-depth outreach strategy to recruit research participants, resulting in a

50% increase in recruitment rates compared to previous campaigns

Udacity Online

Nanodegree AI Fundamentals Graduation Date: Aug 2023

California Institute of the Arts Online

UX Specialization Certificate Graduation Date: Jan 2019

Université de Montréal Montreal, QC

Bsc and Msc Developmental Psychology Graduation Date: Jun 2014