Sales Support Specialist - Lake Zurich, United States - ECHO Inc

ECHO Inc Lake Zurich, United States

2 weeks ago

Description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is looking for a detailed, analytical, and customer-centric Sales Support Specialist to join our dynamic and collaborative Sales Operations Team

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO's benefits include:

11 paid holidays
Extremely affordable medical, dental, and vision insurance
Paid PTO
5% 401K match
Tuition Reimbursement

Duties/Responsibilities:

Support the sales team with general operations to help reach the team's objectives.
Manage crucial documents such as price contracts and certificates of origin, and effectively communicate relevant information.
Ensure smooth onboarding of new customers by promptly collecting required information, tracking approvals, and coordinating with cross-functional teams.
Oversee various programs and requirements to ensure alignment with business and customer expectations.
Identify customer product information needs, collaborate across teams to gather product data, understand product lifecycles, and ensure accurate pricing and product specifications/images are available for sales communication.
Act as the primary point of contact for the sales team, addressing inquiries requiring follow-up with customers or other departments.
Resolve customer issues promptly and drive them to resolution.
Generate customer discounts, rebates, sales expenses, open accounts receivable, and accruals for budget tracking.
Maintain document control of serial numbers, warranty claims, titles, and requests for credits/debits from customers.
Participate in sales operations development and attend regularly scheduled meetings with various departments including Sales, Accounting, and Customer Service.
Collaborate with IT for system implementation, troubleshooting, and testing, as necessary.
Identify opportunities for process improvement, document processes, and collaborate across functions to implement changes as needed.

Job Experience/Skills:

Prior sales support or account management experience.
Advanced knowledge of Microsoft Excel.
Excellent verbal and written communication skills.
Ability to problem-solve.
Identifies opportunities for process improvements.
Ability to work in a fast-paced environment

Education: Bachelor's Degree is preferred or equivalent experience.

Equal Opportunity Employment:

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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