IT Support Specialist - Gurnee, United States - Warren-Newport Public Library

Description

:


Department:

Information Technology


Reports To:

Head of Information Technology


About Us:

We're a modern library providing exceptional services to our community.

We're looking for a passionate IT Support Specialist to join our team and play a key role in keeping our technology running smoothly.

What You'll Do:

• Provide firstline technical support to library staff and patrons, assisting with hardware, software, network, and AV equipment issues.
• Troubleshoot and resolve a wide range of technical problems using your strong analytical skills.
• Install, configure, and maintain library technology infrastructure including computers, peripherals, and network devices.
• Proactively monitor and maintain library systems for optimal performance.
• Assist with software upgrades and ensure mínimal disruption to operations.
• Provide user training on library technology tools and resources.
• Collaborate with vendors and contractors on maintenance, IT projects and purchases.
• Contribute to the development and implementation of IT policies and procedures.

Requirements:


You're a Perfect Fit If:

• You have an Associate's degree in IT or a related field, or 2+ years of relevant experience.
• You possess strong technical skills in hardware, software, networking, and troubleshooting.
• You have experience with Windows and Mac operating systems.
• You are an excellent communicator who can explain complex technical issues in a clear and concise way.
• You are a team player with a positive and serviceoriented attitude.
• You are proficient in problemsolving and possess a strong analytical mind.
• You are selfmotivated and can work independently while also collaborating effectively with others.

This full-time non-exempt position works 37.50 hours a week with a starting hourly range of $24.67-$26.17 (DOQ). Hours are
Monday from 1:
00 to 9:
00 p.m., Tuesday through Friday from 9:
00 a.m. to 5:
00 p.m. and one Saturday shift per month. Saturday hours are from 9:
00 a.m. to 5:
00 p.m.

Benefits include paid time off, medical, dental and vision insurance and required participation in IMRF (Illinois Municipal Retirement Fund) pension plan.