IT Support Specialist - Hanover Park, United States - BHS Corrugated North America

BHS Corrugated North America

Verified Company

Hanover Park, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BHS North America is seeking an
IT Support Specialist to join our growing team in our Hanover Park, IL facility This is a hybrid position requiring up to 15% travel.

The IT Specialist with a focus on networking and infrastructure plays a pivotal role in ensuring the smooth operation of an organization's IT infrastructure, particularly concerning networking, Cisco switches, and TCP/IP.

They provide technical assistance and support to computer systems, software, and hardware, with a strong emphasis on resolving networking-related issues and maintaining network security.

This is a hybrid position requiring up to 15% travel.

Responsibilities:

Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
Assisting endusers by responding to inquiries and providing technical support, particularly in troubleshooting network connectivity problems and Ciscorelated issues.
Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
Monitoring and maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
Conducting training sessions or creating user guides to educate employees on network protocols, hardware devices, and IT policies.
Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on networkrelated incidents.
Creating and maintaining knowledge base articles and technical documentation related to networking infrastructure for future reference and troubleshooting purposes.
Implementing and enforcing security protocols to protect the organization's network and data from potential threats, including monitoring network activity and implementing access controls.
Collaborating with other IT professionals to address complex technical issues and implement network improvements.

Requirements:

Bachelor's degree
required (technical or related field preferred).
Minimum 47 years of experience within IT field.
Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.
Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problemsolving skills; ability to handle a large volume of tickets.
Experience implementing Windows 711, & Server OSs.
Minimum 3 years' experience implementing solutions in Microsoft 365 Admin portal.
Minimum 3 years' experience implementing Firewalls, Networks, VLANs, Routing Support, VPN Connectivity.
Minimum 3 years' experience
Server Hardware Technologies (CPU/RAID/SCSI)
Minimum 3 years' experience
Data Backup and Recovery Support, Corporate Antivirus
Experience with Connectwise Automate and ScreenConnect.
Thorough understanding of network protocols, TCP/IP, WAN, and basic networking requirements. Experience with PowerShell with MDM, using InTune and Jamf and VMWare vCenter.
Experience with Cisco Systems and Switches, including managing Cisco Call Manager & Jabber.
Experience with JIRA Service Management (Ticketing system) preferred.
Experience with PC imaging solutions and software packaging & deployment (Windows Laptops & Apple iPhones and iPads).
Experience with improving Onboarding and Offboarding processes
Experience handling support requests/escalations in a highlevel technical support role, particularly focusing on networking issues.
Experience with Patching, ConnectWise Automate, ConnectWise ScreenConnect, Threat Locker, BCDR, and Backups.
Ability to troubleshoot and resolve issues arising from user and hardware related issues, with an emphasis on networking components.
Demonstrate problemsolving analytical, documentation, and oral communication skills.

Physical Working Demands:

Must be able to read, write understand and communicate by phone using the English Language.
Ability to sit for long periods of time (34 hours at a time).
Must be able to lift and maneuver weights up to 50 pounds.

Preferred Qualifications: