IT Support Specialist - Skokie, United States - ClientFirst Technology Consulting

Description

• Initial responsibility will be for onsite and remote desktop support and administration
• Local area network and file server administration for a variety of public and private sector clients
• Support multiple clients on a regular basis
• Administer changes and adjustments to systems, as needed
• Basic troubleshooting for server and network issues
• Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
• Respond to and resolve difficult inquiries and complaints
• Provide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct offhours scheduled and asneeded maintenance
• Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures
• Administer software license and maintenance renewals

• A+, Network+, Security+ CompTIA or Microsoft certifications or similar.
• Other certifications helpful, but not required

• Minimum 3 years Help Desk / Systems Administration experience
• Windows Server 2016, 2019, 2022 administration
• Basic LAN configuration
• VMware, Hyper-V or equivalent virtualization experience
• Must be an excellent verbal and written communicator
• Must be a selfstarter, highly motivated, and independent worker
• Comfortable in a fastpaced environment, serving multiple clients each day
• Office 365, OneDrive and SharePoint administration experience
• Active Directory administration experience

• IT Support experience with local government, public safety, school districts, or other public entities helpful
• Onsite and remote help desk experience required

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Bonus opportunities

• 8 hour shift

• What IT/Technical Support certification(s) do you hold?

• Help desk: 3 years (required)