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    Principal Operations Analyst - San Francisco, United States - Autodesk

    Autodesk
    Autodesk San Francisco, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Requisition ID #

    24WD77846

    Position Overview

    You will be part of our team responsible for Engineering/Support (in EBSO). You will assist in keeping the Applications behind Salesforce CRM to date by designing, configuring, and troubleshooting user and system issues, create/maintain data dashboards/reporting and monitoring systems as needed.

    This position is for you, a highly experienced CRM Support Engineer and a Developer preferably. You will be responsible for application maintenance, configuration, and support of our SFDC instance. You will work with our associated business units as a SFDC expert for the purpose of planning, designing, and implementing solutions in the application. You will also consult, lead, and mentor support team members in all aspects of the CRM application.

    You will have an expert understanding of Salesforce functionality, including configuration, customization, architecture, and integration. This is a remote position reporting into the Manager of Applications and Business Systems team.

    Responsibilities

    • You will need to communicate with and work directly with business teams to provide expert design and guidance on the usage of SFDC
    • Lead a team of SFDC Support Engineers by mentoring and leading by example
    • Provide development solutions to meet these requirements
    • Hands-on functional testing and validation of business requirements and system functionality
    • Contribute on select projects through the development lifecycle: understanding business requirements, implementation, and support
    • Maintain, support, and contribute to the design of multiple salesforce instances (sandbox, test, production)
    • Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets in a timely manner, ensuring user satisfaction and minimal disruption to business operations
    • Service Cloud Support: Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction
    • CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives
    • SFDC Integrations Support: Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems, such as ERP, marketing automation, and customer support tools. Assist with data synchronization and troubleshooting data flow issues
    • Apex Code Support: Read and understand Apex code to assist with troubleshooting and resolving issues related to customizations and enhancements. Collaborate with developers to analyze code and provide recommendations for improvements or bug fixes
    • Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist our team with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services

    Minimum Qualifications

    • Bachelor/Master's degree in computer science or related discipline
    • 8+ years of Salesforce Administration or Development knowledge with prior experience is preferred to join our team
    • You must demonstrate to us exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization
    • You need experience with Salesforce Administrator / Advanced Administrator
    • Certifications are preferred along with keeping your knowledge up to date with Salesforce releases, features, security patches, and best practices
    • Bring your knowledge of building/troubleshooting reports and dashboards
    • You need the ability to always place the customers first and effectively prioritize, escalate customer issues as required
    • Experience with AWS (Amazon Web Services) functionality and its integration with Salesforce
    • Salesforce Advanced level developer or Administrator certification is a plus

    Learn More

    About Autodesk

    Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

    Benefits

    From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

    Salary transparency

    Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $141,400 and $228,800. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

    Equal Employment Opportunity

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Diversity & Belonging

    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

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