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    Claims Operations Analyst - San Francisco, United States - Vouch

    Vouch
    Vouch San Francisco, United States

    17 hours ago

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    Description
    [Full Time] Claims Operations Analyst at Vouch (United States) | BEAMSTART Jobs

    Claims Operations Analyst

    Vouch United States
    Date Posted
    04 Jan, 2023
    Work Location
    San Francisco, United States
    Salary Offered
    $100000 — $105000 yearly
    Job Type
    Full Time
    Experience Required
    6+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available

    About Vouch:
    Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.
    Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
    We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies.

    Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

    What does a work environment look like at Vouch?
    Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role has remote work flexibility, as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

    This position is not eligible for employment in the following states:
    Washington, New York, and California.

    Role Responsibilities:


    To deliver on this exciting category-defining product, we seek an experienced, creative, and innovative commercial P&C claims leader to join our new Claims Operations team.

    As a key team member, you will play an integral role in developing our claims processes and experience to improve efficiency, reduce claims leakage, and deliver a superior client experience.

    In addition to supporting the day-to-day management of our TPA and managing several operational processes, you will be responsible for identifying and implementing improvements across the full claims journey.


    Job Duties:
    Own and execute on key claims processes, including first notice of loss and triage
    Support day-to-day management of our TPA and advise on areas of improvement, ranging from claims file management to closure and payment
    Ensure service levels are met according to service level agreements
    Identify opportunities for enhancements to workflows, procedures, and policies in order to drive efficiency, client experience, and reduced leakage
    Drive implementation of improvements with a bias for action and collaborative approach
    Conduct analyses and develop robust reporting to help monitor and quantify performance
    Conduct audits to identify improvement opportunities and monitor process adherence
    Send client surveys and analyze responses to identify points of client friction

    About you:
    5+ years of experience in commercial P&C claims (complex liability/ property focus preferred), with 1-2 years within an analytics or operations focus
    Experience working with or for a TPA
    Proficient with analyzing claims data and developing reporting for key stakeholders
    Possess a client-focused and results-oriented mindset
    Demonstrated the ability to develop and optimize workflows
    Possess high attention to detail and an ability to work independently
    Highly effective communicator with the ability to collaborate cross-functionally

    Nice to have:
    SQL experience is strongly preferred
    Exposure to or a passion for early-stage startups and/or high-growth environments
    Experience developing or implementing technology that support the claims process
    Experience working with or as an Adjuster
    Vouch provides a number of benefits to help you bring your best self to work:
    Competitive compensation and equity packages
    Health, dental, and vision insurance
    Parental leave
    Flexible vacation time (Unlimited PTO)
    Wellness allowance ($80/month)
    Technology allowance ($100/month)

    Salary Range:
    The pay range for this role is: $100,000 to $105,000 per year.

    Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks.

    We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.

    Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need.

    The base pay range provided is subject to change and may be modified in the future.

    Vouch believes in putting our people first and building a diverse team is at the front of everything that we do.

    We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.
    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

    recruiting @
    About Vouch

    Insurance and risk management tools for startups and growth-stage...


    Company Size:
    People

    Year Founded:

    2018


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

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