Jobs
>
Boston

    Customer Success and Operations Manager - Boston, United States - Sonde Health

    Sonde Health
    Sonde Health Boston, United States

    3 days ago

    Default job background
    Description

    Job Description

    Job DescriptionJob Title: Customer Success and Operations Manager
    Company: Sonde Health
    Location: Can be based anywhere in the US

    Job description
    Sonde Health is the global leader in voice-based health tracking and data insights. Sonde's vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health. Leveraging a best-in-class voice data set and clinical research with over 1.2 million samples from 85,000+ individuals on four continents, Sonde uses advanced audio signal processing, speech science, and AI/machine learning to sense and analyze subtle vocal changes due to changes in a person's physiology to provide key insights into health and well-being.

    We are seeking a dynamic and experienced Customer Success and Operations Manager to join our team. This person will manage enterprise-level partner relationships, offering a blend of product and commercial support throughout the partner lifecycle. The ideal candidate will be responsible for ensuring seamless product integrations and successful launches, as well as driving long-term value for both Sonde and our enterprise customers. If successful, this person will play a pivotal role in how Sonde maintains and expands revenue per customer.

    Key responsibilities

    1. Partnership Management
    • Serve as the primary point of contact for enterprise partners post-contract, ensuring a smooth transition from sales to operations
    • Lead the successful integration of our products onto partner platforms, coordinating with technical teams to ensure timely and effective implementation
    • Manage and strengthen partner relationships, identifying opportunities for growth and addressing challenges proactively

    2. Customer Success
    • Conduct regular meetings with partners to deliver updates on partnership metrics, discuss feedback, and drive continuous improvement
    • Monitor and maximize partner satisfaction, taking the lead in resolving any issues and ensuring a high level of partner engagement
    • Gain a deep understanding of partner objectives and align them with our solutions
    • Develop strategies to extend and expand commercial relationships, identifying upsell and cross-sell opportunities

    3. Product Management
    • Coordinate internal resources, including technical and product teams, to meet partner requirements and delivery schedules
    • Prioritize product features and enhancements based on enterprise customer feedback and market trends
    • Ensure that all partner-related activities comply with company policies and procedures

    4. Operations
    • Establish a feedback loop with partners, gathering insights to continuously refine products and services
    • Collaborate with internal and external teams on project planning and execution, ensuring partner expectations are met
    • Monitor integration progress and find ways of improving Sonde's value delivery
    • Prepare and present regular reports on partnership performance, including achievement of KPIs and ROI

    5. Team Collaboration
    • Collaborate with sales, marketing, product, engineering, data science and other technical teams to align strategies and optimize partner success
    • Act as a liaison between partners and internal teams, ensuring clear communication and alignment of objectives
    Skills
    • Hands on, pragmatic with an ability to simply get things done
    • Excellent verbal and written communication skills
    • Strong determination and excels at problem solving
    • Analytical mindset with the ability to translate partner needs into actionable insights
    • Strong organizational skills and can manage multiple projects and deadlines
    • Ability to work independently and collaboratively to drive project completion
    • Comfortable working in a fast-paced and dynamic environment

    Qualifications
    • Bachelor's degree in business, marketing, engineering, or a related field
    • Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment
    • Proven ability to build and maintain relationships with clients and cross-functional teams
    • Strong technical acumen with the ability to grasp complex product solutions and explain their value to partners

    Benefits
    • Competitive salary and performance-based bonuses
    • Excellent health, dental, and vision insurance
    • Retirement savings plan
    • Generous vacation and leave policies
    • Opportunities for professional growth and development

    Why join Sonde Health

    By joining Sonde Health as a Customer Success and Operations Manager, you are stepping into a role that is essential for our partners and our company's continued growth. You will be the linchpin in maintaining robust partner relationships, driving partner satisfaction, and fostering the ongoing enhancement of our innovative products. Your commitment to exceptional service will be instrumental in our mission to empower individuals to take charge of their health and wellbeing and positively impact their lives with our technology.

    Powered by JazzHR

    dkZr4HdVUa

  • DO & CO

    Operations Manager

    1 day ago

    DO & CO Boston, United States

    We have a hugely exciting opportunity for an Operations Manager to join our DO&CO Family in Boston, MA · **In case you don't know who, we are**: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airlin ...

  • Fooda

    Operations Manager

    1 day ago

    Fooda Boston, United States

    **Who We Are**: · We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and ...

  • Jeremiah Program

    Operations Manager

    1 week ago

    Jeremiah Program Boston, United States

    **ABOUT JEREMIAH PROGRAM** · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and care ...

  • Orsted

    Operations Project Manager

    3 days ago

    Orsted Boston, United States

    Imagine a future where you're responsible for developing and delivering the Operations business plan · Join us in this role where you'll be responsible for planning and delivering the business plan for Operations. You'll be responsible for executing the business plan across Opera ...

  • Transit Connection, Inc.

    Transit Operations Manager

    1 day ago

    Transit Connection, Inc. Boston, United States

    The Transit Operations Manager supervises Bus Operators and administrative/dispatch staff for the VTA on Martha's Vineyard Island, which includes the fixed routes as well as the LIFT paratransit routes. This is a unique transit system and requires a **hands-on** working style. · ...

  • Boston Public Schools

    Finance and Operations Manager

    5 days ago

    Boston Public Schools Boston, United States

    **OFFICE**:Teaching & Learning · *** · **REPORTS TO**:Chief, Teaching & Learning · *** · **ACADEMIC/NON-ACADEMIC**:Non-Academic · *** · **General Description and Goals**: · *** · The **Finance and Operations Manager **is expected to perform duties with a high degree of independen ...

  • Motivate

    Assistant Operations Manager

    5 days ago

    Motivate Boston, United States

    Is this you? · - You are a natural leader with prior experience supervising hourly warehouse and field-based operations teams · - You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions · If yes ...

  • Marriott International, Inc

    Rooms Operations Manager

    5 days ago

    Marriott International, Inc Boston, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Boston Downtown, 275 Tremont Street, Boston, Massachusetts, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managemen ...

  • Maverick Hospitality

    Culinary Operations Manager

    5 days ago

    Maverick Hospitality Boston, United States

    **WHERE OUR TEAMS THRIVE** · Maverick Hospitality, the Group behind Lucy's American Tavern, Bowery Bar, Sam Walker's American Tavern, Cityside Tavern and Layla's American Tavern, is growing and Chubbs Taco & Tequila Bar. Maverick Hospitality brands are committed to our guests' ex ...

  • VPNE Parking Solutions

    Healthcare Operations Manager

    5 days ago

    VPNE Parking Solutions Boston, United States

    Overview: · **Aloha Solutions** is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. Aloha's parent company, **VPNE**, has been collaborating with the world's finest hospitals to solve their people and logistics challenges since 1993. We p ...

  • WOMENS HEALTH SERVICES PC

    Operations Manager

    1 week ago

    WOMENS HEALTH SERVICES PC Brookline, United States

    **Women's Health Services** is seeking an **Operations Manager** to join our team. As a team member, you will be an important part of a well-established and growing independent abortion clinic. Responsibilities will include, but are not limited to: · - human resources coordinatio ...

  • Bristol-Myers Squibb

    Research Operations Manager

    1 day ago

    Bristol-Myers Squibb Cambridge, United States

    **Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...

  • Bristol-Myers Squibb

    Research Operations Manager

    1 day ago

    Bristol-Myers Squibb Cambridge, United States

    **Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...

  • Chinese Culture Connection

    Operations Manager

    1 day ago

    Chinese Culture Connection Malden, United States

    **Who We Are**: · Through diverse educational programs, cross-cultural dialogues, and special events, the Chinese Culture Connection (CCC) empowers Chinese immigrants and other Chinese-descended residents of Greater Boston to appreciate and retain their cultural heritage, develop ...

  • Auto-Chlor System

    Sales and Operations Branch Manager

    1 day ago

    Auto-Chlor System Boston, United States

    Auto-Chlor System is immediately hiring for a Branch Manager for our Boston, MA location. Come be a part of a growing organization with a strong brand reputation that thrives off reliable customer service and exceptional products for over 85 years. · ***Please note: this position ...

  • Santander US

    Branch Operations Manager, Boston, Ma

    6 days ago

    Santander US Boston, United States

    Branch Operations Manager, Boston, MA · Boston, United States of America · USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency ...

  • TruGreen

    Operations Manager

    5 days ago

    TruGreen Watertown, United States

    Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruG ...

  • Harvard University

    Academic Operations and Salesforce Data Management

    1 day ago

    Harvard University Cambridge, United States

    **Job Summary** · **Position Description** · The Specialist provides ongoing support to faculty, teaching assistants (TA), and internal stakeholders, identifying opportunities for technology enhancements that improve academic operations and classroom performance. This position tr ...

  • Manet Community Health Center

    Operations Manager

    6 days ago

    Manet Community Health Center Quincy, United States

    **General Definition and Scope of Job** · The Operations Manager will direct and supervise primary care group practice administrative functions from check-in to check-out (reception, scheduling, registration, insurance and payment processing to include eligibility and co-payment ...

  • Sonesta Simply Suites Boston Braintree

    Operations Manager

    1 day ago

    Sonesta Simply Suites Boston Braintree Braintree, United States

    The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations ...