Academic Operations and Salesforce Data Management - Cambridge, United States - Harvard University

Harvard University

Verified Company

Cambridge, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

Position Description

The Specialist provides ongoing support to faculty, teaching assistants (TA), and internal stakeholders, identifying opportunities for technology enhancements that improve academic operations and classroom performance.

This position troubleshoots faculty and TA classroom problems, and manages a departmental shared mailbox on a daily basis.

The coordinator maintains master databases of instructors and classes and provides analytical support on course operations and faculty history to the Faculty Engagement and Academic Affairs (FEAA) team.

Other duties and responsibilities include:

Maintains and monitors the quality of Academic Operations specific Salesforce Platform data, including security, data visibility & access, user functionality, documentation, and reporting while adhering to Salesforce Administration best practices.
Participates in AIT Salesforce Administration team activities and takes direction from the Associate Director, Salesforce Platform regarding Salesforce configuration methods and tasks.
Participates in AIT development sprints and support resolution protocol to help test new or revised functionality with endusers. Collaborates with the AIT Salesforce team to report functionality issues and to promote the needs of the endusers.
Maintains current repository of templated responses for common faculty and TA inquiries. Creates mail merges in Outlook.
Identifies opportunities to use digital tools and resources to share knowledge and improve processes throughout FEAA and internal stakeholders. Advises and trains colleagues on technology as necessary. Consistently evaluates operational processes, solving problems and recommending improvements.
Supports Sr. Associate Dean and Director of Academic Operations, FEAA on special projects, as needed.
Gathers, organizes, and processes data on faculty including course information, support teaching staff requests, salaries and payments across multiple Division of Continuing Education (DCE) systems.

Basic Qualifications

Five or more years of related experience
Education beyond high school may count towards experience

Additional Qualifications and Skills

Bachelor's degree strongly preferred
One year minimum experience in data management
Excellent interpersonal and communication skills
Salesforce Administration Certification preferred
Analytical and organizational skills with ability to prioritize work in environment with multiple and conflicting demands
Demonstrable project and/or program management skills
Ability to work independently with mínimal supervision
Ability to handle complex and confidential information with discretion
Proficiency using variety of computer software and systems
Advanced knowledge of word processing, spreadsheets, and/or databases
Finalists may be tested on appropriate software expertise as required

Working Conditions
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

We will not provide visa sponsorship for this position.
All formal offers will be made by FAS Human Resources.

Work Format Details
This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Additional details will be discussed during the interview process.

All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only).

Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE P