Operations Manager - Braintree, United States - Sonesta Simply Suites Boston Braintree
2 weeks ago
Description
The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business.
The Operations Manager is responsible for preparing the hotel for the day's business.The Operations Manager's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the
processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and
beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job
- Manage the front office and reservation functions to ensure the delivery of superior guest services, the security
- Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.
- Prepare Month End Reporting for the preparation of hotel financial reports.
- Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all
are clean and in proper condition to meet guest expectations and brand standards.
- Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine
- Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, to
convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order
replenishments in a timely and efficient manner.
- Ensure the proper process is in place to manage and report on department expenses. Work with the General
departments.
- Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food,
- Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and
- Ensure the proper process is in place to manage and report on the human resources and benefits programs
onboarding, training, ongoing performance management, and offboarding of all associates of the three
departments.
- Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all
Housekeeping departments.
- Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage
analysis of hotel spending to identify efficiencies.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other shifts and
- Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to
- Enforce hotel standards, policies, and procedures are in place within the operations departments.
- Act as "Manager on duty" as required.
- Regularly sell hotel rooms through direct client contact.
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred.
- Two years of previous supervisory experience preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mat
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