- Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.
- Responsible for providing technical support for usage of macOS and Windows OS computers.
- Responsible for maintaining macOS computer record enrollments in Apple Business Manager and JAMF Pro.
- Responsible for providing access to projects, groups, mailing lists, and Slack.
- Responsible for debugging issues with multi-factor authentication setup.
- Responsible for Improving existing helpdesk service processes where applicable.
- Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.
- Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services.
- Responsible for onboarding new users at the facility/directorate.
- Responsible for assisting with user communication as appropriate.
- Responsible for updating and tracking customer-reported issues from submission to resolution.
- 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
- Bachelors degree in Computer Science, Information Technology, or related field
- Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
- Strong verbal and written communication skills
- Strong testing and troubleshooting skills to identify process bottlenecks
- Self-starter and a team player
- Hands-on knowledge using ticketing software (eg. ServiceNow)
- Some experience working in UNIX/Linux environments
- Some working knowledge of shell scripting or other coding experience
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Apple Mac Technician
1 week ago
Tech Army Lemont, United StatesJob Description: · Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. · Responsible for providing technical support for usage of macOS and Windows OS computers. · Responsible for maintaining macOS computer record en ...
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Audio-visual(A/v) Technician
1 week ago
Hashmap Lemont, United States**Req ID**:276621 · We are currently seeking a Audio-Visual(A/V) Technician to join our team in Lemont, Illinois (US-IL), United States (US). · **Job Responsibilities Include** · NTT DATA is providing Managed Services support in the areas of audio-visual management for our client ...
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IT Service Desk Technician
4 days ago
VirginPulse Mokena, United StatesOverview: · **Now is the time to join us** · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Person ...
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IT Technician
5 days ago
Near North Title Group Chicago, United States**Responsibilities**: · - Troubleshoot hardware, software, and network issues and implement solutions in a timely manner. · - Install, configure, and maintain computer systems, servers, networks, and peripherals. · - Perform system upgrades, patches, and backups as needed. · - Se ...
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IT Technician
3 days ago
SPS Global Chicago, United StatesThe **IT Support Technician** performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This position is focused on ...
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Clinical Trials Data Assistant
1 week ago
Northwestern University Chicago, United StatesEnsures submission and maintenance of accurate, timely, complete and reliable data and reports by implementing data management and quality assurance procedures. Provides feedback to customers and clients regarding systematic data errors or problems. Documents revisions in codeboo ...
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Desktop Support Technician
1 week ago
TEKsystems Bolingbrook, United States Contract to RegularPrimary Job Responsibilities: · • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. · • Install, configure, test, maintain, monitor ...
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Senior Service Desk Analyst
2 weeks ago
The University of Chicago Medicine Darien, United StatesJob Description: · Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed. · Job S ...
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IT Service Desk Technician
5 days ago
Virgin Pulse Mokena, United StatesOverview · Now is the time to join us · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify ...
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IT Service Desk Technician
4 days ago
Virgin Pulse Mokena, United StatesOverview: · Now is the time to join us · Virgin Pulse and HealthComp are now Personify Health. The industrys first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify ...
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Lead Low Voltage Electrician
6 days ago
Platinum CCTV Warrenville, United StatesJob Description · Job DescriptionPlatinum CCTV, Inc. is a leading provider of advanced surveillance and security solutions based in Warrenville, IL. With a strong commitment to innovation and customer satisfaction, we specialize in designing, installing, and maintaining state-of- ...
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Desktop Technician
5 days ago
Indotronix International Corporation Chicago, United StatesPosition -Desktop Technician · Location: Chicago Illinois 60601 · Duration: long term · Pay rate $25 /hr on w2 · 100% onsite role · Must have MAC Skills OSX and experience (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE), Windows 10/11 · Day to Day Work: · you wi ...
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Network Technician- Printing
5 days ago
The LaSalle Group Des Plaines, United StatesOur client, a leading supplier in the production industry, is seeking a Network Technician - Printing & Scanning for their team. This role is critical to the organization's success and will be onsite 5x a week. The ideal candidate will have proven experience in troubleshooting va ...
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Network Technician
5 days ago
Opusing LLC Elk Grove Village, United StatesJob title – Network Technician · Location - Elk Grove Village, IL 60007 · Duration - 6 Months with possible extension(s) or Hire · Pay Rate - $27 - $29/hr. on W2 · Shifts - Monday, Thursday, Saturday and Sunday from 4:00pm - 2:00am (However, shifts may vary or change to cover ch ...
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Hardware Deployment Technician
4 days ago
Ask Staffing Chicago, United StatesPosition Title: Hardware Deployment Technician · On-site 5 days a week, Local candidates only · Job Description · This role will be responsible to oversee and assist in the deployment and reclaiming efforts of laptop assets within the end user community. Individual will need t ...
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IT Support Technician
1 week ago
DuPage County ROE Wheaton, United StatesPosition Type: · Technology/IT Support Technician · Date Posted: · 4/16/2024 · Location: · School Service Center · District: · Community Unit School District 200 · - website · COMMUNITY UNIT SCHOOL DISTRICT 200 · IT SUPPORT TECHNICIAN · GENERAL SUMMARYThis position is respons ...
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Technical Support Specialist
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GC America Alsip, United StatesAre you passionate about providing exceptional technical support and solving complex issues? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we have an exciting opportunity for you · We are currently seeking a highly skilled and ...
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Network Technician
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Opusing Elk Grove Village, United StatesJob title – Network Technician · Location - Elk Grove Village, IL 60007 · Duration - 6 Months with possible extension(s) or Hire · Pay Rate - $27 - $29/hr. on W2 · Want to apply Read all the information about this position below, then hit the apply button. · Shifts - Monday ...
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Information Technology Specialist
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SPS Chicago, United StatesCome explore the Power of Possibility with a career at SPS Join our team in Chicago as an IT Support Technician. · The IT Support Technician performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely man ...
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Technician 2
1 week ago
MAXIMUS, Inc. Chicago, United States& Requirements · The Information Technology (IT) Site Services Technician 2 is responsible for resolving technical issues for all end points with their dedicated location. Technician 2's are the Subject Matter Experts (SME) and have an in-depth knowledge of each project's specifi ...
Apple Mac Technician - Lemont, United States - Tech Army
Description
Job Description:
Responsible for the fulfillment of IT service catalog requests from customers
Required Knowledge Skills & Abilities