- Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.
- Responsible for providing technical support for usage of macOS and Windows OS computers.
- Responsible for maintaining macOS computer record enrollments in Apple Business Manager and JAMF Pro.
- Responsible for providing access to projects, groups, mailing lists, and Slack.
- Responsible for debugging issues with multi-factor authentication setup.
- Responsible for Improving existing helpdesk service processes where applicable.
- Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.
- Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services.
- Responsible for onboarding new users at the facility/directorate.
- Responsible for assisting with user communication as appropriate.
- Responsible for updating and tracking customer-reported issues from submission to resolution.
- 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
- Bachelor's degree in Computer Science, Information Technology, or related field
- Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
- Strong verbal and written communication skills
- Strong testing and troubleshooting skills to identify process bottlenecks
- Self-starter and a team player
- Hands-on knowledge using ticketing software (eg. ServiceNow)
- Some experience working in UNIX/Linux environments
- Some working knowledge of shell scripting or other coding experience
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Apple Mac Technician
3 weeks ago
Tech Army Lemont, United StatesJob Description: · Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. · Responsible for providing technical support for usage of macOS and Windows OS computers. · Responsible for maintaining macOS computer record ...
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Audio-visual(A/v) Technician
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Hashmap Lemont, United States**Req ID**:276621 · We are currently seeking a Audio-Visual(A/V) Technician to join our team in Lemont, Illinois (US-IL), United States (US). · **Job Responsibilities Include** · NTT DATA is providing Managed Services support in the areas of audio-visual management for our client ...
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Sca Video Teleconference Tech
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NTT DATA Lemont, United States**Req ID**: 283822 · We are currently seeking a SCA Video Teleconference Tech to join our team in Lemont, Illinois (US-IL), United States (US). · **Job Responsibilities Include** · NTT DATA is providing Managed Services support in the areas of audio-visual management for our clie ...
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IT Service Desk Technician
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VirginPulse Mokena, United StatesOverview: · **Now is the time to join us** · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Person ...
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IT Technician
2 weeks ago
Near North Title Group Chicago, United States**Responsibilities**: · - Troubleshoot hardware, software, and network issues and implement solutions in a timely manner. · - Install, configure, and maintain computer systems, servers, networks, and peripherals. · - Perform system upgrades, patches, and backups as needed. · - Se ...
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IT Technician
2 weeks ago
SPS Global Chicago, United StatesThe **IT Support Technician** performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This position is focused on ...
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Data Asst Fsm/cc
1 week ago
Northwestern University Chicago, United StatesEnsures submission and maintenance of accurate, timely, complete and reliable data and reports by implementing data management and quality assurance procedures. Provides feedback to customers and clients regarding systematic data errors or problems. Documents revisions in codeboo ...
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Clinical Trials Data Assistant
3 weeks ago
Northwestern University Chicago, United StatesEnsures submission and maintenance of accurate, timely, complete and reliable data and reports by implementing data management and quality assurance procedures. Provides feedback to customers and clients regarding systematic data errors or problems. Documents revisions in codeboo ...
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IT Production Technician
1 week ago
SmartSource Glendale Heights, United StatesSmartSource, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughou ...
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SCA Video Teleconference Tech
3 days ago
NTT DATA Lemont, United StatesReq ID:283822 · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a SCA Video Teleconference ...
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Project Data Assistant
1 week ago
Everlight Solar Chicago, United StatesEverlight Solar is seeking a skilled, data-minded individual to be an assistant to our Solar Project Manager. Our project managers and assistants oversee and coordinate the entire process for company projects, assisting customers, team members, and contractors, ensuring that each ...
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IT Support Technician
2 days ago
SPS-North America Chicago, United States**Job Title**:Information Technology (IT) Support Technician** · **Reports To**: The **IT Support Technician** will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership. · **Job Overview**: · The **IT Support Technicia ...
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Desktop Support Technician
3 weeks ago
TEKsystems Bolingbrook, United States Contract to RegularPrimary Job Responsibilities: · • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. · • Install, configure, test, maintain, monitor ...
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Lead IT Support Technician
1 week ago
Crate&Barrel Romeoville, United StatesWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion ...
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Senior Service Desk Analyst
4 weeks ago
The University of Chicago Medicine Darien, United StatesJob Description: · Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed. · Job S ...
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Field Service Technician
2 days ago
Konica Minolta Business Solutions Ltd Downers Grove, United StatesJob Description · OverviewGet Hired, Get PAID · Now offering a $1,500 sign-on bonus for all direct service positions $500 payable on start date and additional $500 increments paid at 3 months and 6 months · *(Employee must hit 3 months and 6 months of hire to receive additiona ...
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Field Service Technician
6 days ago
Konica Minolta Business Solutions Ltd Downers Grove, United StatesJob Description · Overview · Get Hired, Get PAID · Now offering a · $1,500 · sign-on bonus for all direct service positions $500 payable on start date and additional $500 increments paid at 3 months and 6 months · *(Employee must hit 3 months and 6 months of hire to receive a ...
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Field Service Technician
3 days ago
Konica Minolta Business Solutions Ltd Downers Grove, United StatesJob Description · OverviewGet Hired, Get PAID · Now offering a $1,500 sign-on bonus for all direct service positions $500 payable on start date and additional $500 increments paid at 3 months and 6 months · *(Employee must hit 3 months and 6 months of hire to receive additiona ...
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Field Service Technician
1 day ago
Konica Minolta Business Solutions Downers Grove, United StatesOverview: · Get Hired, Get PAID · Now offering a $1,500 sign-on bonus for all direct service positions $500 payable on start date and additional $500 increments paid at 3 months and 6 months · *(Employee must hit 3 months and 6 months of hire to receive additional pay-outs) · ...
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Field Service Technician
6 days ago
Konica Minolta Business Solutions Downers Grove, United StatesOverview: · Get Hired, Get PAID · Now offering a $1,500 sign-on bonus for all direct service positions $500 payable on start date and additional $500 increments paid at 3 months and 6 months · *(Employee must hit 3 months and 6 months of hire to receive additional pay-outs) · ...
Apple Mac Technician - Lemont, United States - Tech Army
Description
Job Description:
Responsible for the fulfillment of IT service catalog requests from customers
Required Knowledge Skills & Abilities