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Bolingbrook

    Desktop Support Technician - Bolingbrook, United States - TEKsystems

    TEKsystems
    TEKsystems Bolingbrook, United States

    1 month ago

    TEKsystems background
    Contract to Regular
    Description

    Primary Job Responsibilities:


    • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.


    • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.


    • Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment.


    • Where required, administer and resolve issues with associated end-user technology, networking or software products.


    • Receive and respond to incoming calls and/or e-mails regarding desktop problems.


    • Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.


    • Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.


    • Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.


    • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.


    • Develop and maintain an inventory of all defined assets.


    • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.


    • If necessary, liaise with third-party support and IT hardware vendors.


    • Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.

    Skills:

    Office 365, ServiceNow, Windows 10, ITIL, Executive Support, Active directory, Imaging, Troubleshooting

    Additional Skills & Qualifications:

    Projects in the immediate pipeline:


    • ITSM implementation


    • Network refresh


    • Domain controller upgrade


    • Citrix upgrade


    • SQL Server upgrade


    • JDE security redesign


    • Single tenant migration

    Larger initiatives:


    • Azure cloud migration


    • O365 migration


    • Building out PMO


    • Currently going through 2 acquisitions and a few coming up in the pipeline


    • Centralizing IT


    • Governance

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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