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    Technical Account Manager - Austin, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Austin, United States

    1 week ago

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    Description


    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category
    Customer Success

    Job Details
    About Salesforce
    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

    We're Salesforce, the Customer Company.

    If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you're in the right place.

    Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

    Tableau was founded in 2003 as a result of a computer science project that aimed to improve the flow of analysis and make data more accessible through visualization.

    This includes making machine learning, statistics, natural language, and smart data prep more useful to augment human creativity in analysis.

    And we not only offer a complete, integrated analytics platform, but also proven enablement resources to help customers deploy and scale a data-driven culture that drives resilience and value through powerful outcomes.

    Tableau was acquired by Salesforce in 2019, and our mission remains the same:
    to help people see and understand their data.
    Role Description

    The Technical Account Manager will serve as the customer's trusted Tableau advisor and become an extension of their workforce through various areas of personalized service.

    In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems.

    You bring senior level technical expertise, and will act as the main technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to own the customer relationship.

    The Technical Account Manager will primarily be working with a dedicated customer. (We will be hiring at the Associate Technical Account Manager & Technical Account Manager level)
    Your Impact
    Develop an in-depth understanding of the customer's Tableau environment, business partners, and their reporting and analytical needs.

    Offer standard methodology guidance and recommendations for optimum health and performance of the Tableau ecosystem.

    Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.

    Provide detailed root cause analysis on issues that could impact your customer in the future.

    Coordinate successful implementation Tableau Blueprint's Agility arm.

    Build strong multi-functional working relationships with Sales, Engineering, and Product Management.


    Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer.

    Connect with all required partners on crucial support cases and high priority issues.


    Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.


    Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.

    Contribute to Tableau knowledge, community, and training resources.

    Prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conference.

    Minimum Requirements
    Experienced. 8+ years demonstrable experience supporting and troubleshooting commercial end user software applications. Demonstrable experience supporting enterprise level, critically important applications. (5+ years for Associate Level Preferred)

    Technically Savvy. 8+ years demonstrable experience working with databases, SQL, and Windows Server. Linux experience and Tableau Professional Server Certification also preferred. (5+ years for Associate Level Preferred)

    Eat IT for Breakfast.

    Good understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers.

    Solid grasp of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.

    Superb Communication. You know what to say and more importantly, how to say it. Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to a non-technical audience. Collaborate and own. Able to prioritize and route-specific customer's needs to the proper channels. Take ownership and work towards a resolution.

    Educated. Bachelor's Degree, BA/BS quantitative/technical degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

    Meticulous. Nothing gets overlooked when it comes to you.

    You are a Recruiter Tableau hires company builders and, you will be asked to be on the constant lookout for the best talent to bring on board to help us continue to build one of the best companies in the world

    T

    his is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office
    Our Investment In You
    World-class enablement and on-demand training - check out for a sneak peek

    Exposure to executive thought leaders with a passion for living our values

    Clear path to promotion with accelerated leadership development programs

    Weekly 1:1 coaching with your leadership

    Fast Ramp mentorship program

    Week-long product bootcamp

    Volunteer Opportunities

    Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation.

    We are one of the World's Most Innovative Companies, according to

    Forbes

    , we are #1 in


    PEOPLE
    's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
    We have a public-facing website that explains our various benefits for:
    Health benefits

    Financial benefits and perks

    Time off and leave policies

    Parental benefits

    Perks and discounts

    Visit for the full breakdown.

    *LI-Y
    Accommodations

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

    Posting Statement
    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

    We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

    Learn more about Equality at and explore our company benefits at .
    Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
    Salesforce welcomes all.
    For Washington-based roles, the base salary hiring range for this position is $115,100 to $174,200.

    Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits.

    More details about our company benefits can be found at the following link:

    #J-18808-Ljbffr
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