Account Manager, Smb Vrbo - Austin, United States - Expedia Partner Solutions

Expedia Partner Solutions
Expedia Partner Solutions
Verified Company
Austin, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As an Account Manager, you will grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships.

You will analyze business and operational performance to find opportunities for optimization. In addition, the Account Manager handles service delivery for active accounts, communicating technical and operational impacts as needed. They will also ensure execution of account strategies and shares best practices across teams and regions.


Who You Are:

  • 2+ years for Bachelor's
  • 02 years for Master's
  • Proficiency in English + local language of the market(s) where applicable
  • Effective communicator
  • Proficient in sales techniques
  • Portfolio management, relationship account management, upselling, and crossselling

What You'll Do:


  • Builds relationships with customer* account team, including key buyers/decision makers.
  • Assists in creating opportunities (e.g., progress meetings, factfinding/exploratory meetings) to build customer* account.
  • Understands and reports a customer's* business issues through appropriate organization channels.
  • Recommends products, services, and insights that meet customer* needs.
  • Builds relationships with customer* account team, including key buyers/decision makers.
  • Assists in creating opportunities (e.g., progress meetings, factfinding/exploratory meetings) to build customer* account.
  • Understands and reports a customer's* business issues through appropriate organization channels.
  • Acquires a good understanding of how the department operates and fits into the larger organization.
  • Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers*.
  • Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers*.
  • Documents components of a business case for change at the direction of more senior colleagues as needed.
  • Acquires and maintains a working knowledge of financial data and the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
  • Learns when to partner with legal resources to modify or adjust standard contract terms.
  • Learns the contract negotiation process and how to complete contractual arrangements.
  • Exchanges nuanced information to build consensus.
  • Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
  • Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
  • Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
  • Understands standard offerings and major areas of expertise.
  • Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
  • Develops an understanding of competitors' standard products and services.
  • Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*.
  • Strategically builds relationships to support total portfolio and organization needs.
  • Develops understanding of customer's* industry and competitive market.
  • Attends meetings with customers* to understand needs and expectations.
  • Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.
  • Develops key value proposition statements, case studies, etc., to demonstrate the value of the company's products, services, and solutions.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.

We are a global organization but keep our feet on the ground so we can act fast and stay simple.

Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.


If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

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The total cash range for this position in Austin is $94,000.00 to $131, Employees in this role have the potential to increase their pay up to $150,500.

00, which is the top of the range, based on ongoing, demonstra
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