- Bachelor's degree or year-for-year directly related experience in account management/success or support management.
- 4 years of book industry (distribution, buying, selling) or client management experience.
- 1 year of experience with MS Excel and Word.
- Develops and maintains profitable and successful relationships with PGW client publishers, using tools and efficiencies provided by Ingram.
- Operates as the main point of contact for all things pertaining to assigned clients.
- Oversees publishers' new title projections, backlist sales, inventory analysis and promotional recommendations.
- Prepares and leads client pre-sales meetings.
- Meets individually with clients on a regular or as-needed basis to continually review their business and address issues as they arise.
- Serves as liaison between clients and Sales.
- Liaises Business Operations, Warehouse Operations and Finance on behalf of the client.
- Communicates publisher deadlines; coordinates and assists clients in meeting deadlines.
- Advocates for clients at sales conferences, coordinating all aspects of client presentation including introductions, coaching, and facilitation of sales dialogue and interaction, on occasion presenting titles on a client's behalf.
- Consults on publicity and marketing plans, including cover design, pricing, and packaging as necessary.
- Works with the Sales department to facilitate sales opportunities across all market channels.
- Informs and educates clients on industry trends, including Ingram programs to further publishers' sales opportunities.
- Presents reports during client review meetings with PGW leadership and Sales (Monthly Business Development).
- Develops excellence in the use of Ingram internal systems.
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Avid reader?
- Discounted offers to self-publish with IngramSpark
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
-
Guest Relation Manager
5 days ago
AccorHotels Berkeley, United StatesL'hôtel LE SCRIBE est un hôtel 5* situé en plein cœur de Paris, dans le quartier de l'Opéra, entre la place Vendôme et les grands magasins du boulevard Haussmann. · Notre établissement entièrement rénové compte 201 chambres, dont 39 suites et duplex, un espace séminaires & banque ...
-
Employee Relations Manager
2 days ago
MidPen Housing Corporation Foster City, United States**WHY MIDPEN** · At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communiti ...
-
Client Relations Manager
1 week ago
Ingram Content Group LLC Berkeley, United StatesIngram Content Group (ICG) is hiring a Client Relations Manager to join our team in Berkeley, CA. In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. Youll lead the ongoing Client Relations, Relations, M ...
-
Client Relations Manager
1 week ago
Ingram Content Group Berkeley, United StatesCompany Description · Job Description · Ingram Content Group (ICG)is hiring a Client Relations Manager to join our team in Berkeley, CA. In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You'll lead th ...
-
Guest Relations Manager
4 days ago
AccorHotel Berkeley, United StatesCompany Description · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey wit ...
-
Client Relations Manager
6 days ago
Ingram Content Group Berkeley, United States Full timeJob Description · is hiring a Client Relations Manager to join our team in Berkeley, CA . In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You'll lead the ongoing business relationship, instruct c ...
-
Client Relations Manager
3 weeks ago
Ingram Content Group Berkeley, United States Full timeJob Description · Ingram Content Group (ICG) is hiring a Client Relations Manager to join our team in Berkeley, CA. In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You'll lead the ongoing business re ...
-
Office Manager, Donor Relations
1 day ago
Penn State University University Park, United States**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · Penn State is currently seeking an Office Manager to support **the Office of Donor Relations & Special Events **. As a member of the Division of Development and Alumni Relations, you can play an integral role in Penn State's future ...
-
Job in Switzerland: Guest Relation Manager
1 week ago
Atlas Dynamics Rodeo, United StatesRodeo Job in Dübendorf: Your responsibilities: * Warm welcome: You are the first smiling face our guests see upon arrival. Your warm greeting and empathetic nature set the tone for the entire experience at our clinic. * Personal care: You are not only a host, but also a trusted c ...
-
Executive Director of Development
5 days ago
University of California Berkeley Berkeley, United StatesExecutive Director of Development (0465U) Library Administration 67712 About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all back ...
-
Corporate Controller
1 week ago
SATELLITE AFFORDABLE HOUSING ASSOCIATES Berkeley, United States**Position Summary**: · As a member of SAHA's finance leadership team the Corporate Controller (CC) will lead with high standards, positively motivate others, and make critical decisions as they lead their team. CC will lead with integrity and reliability and have the ability to ...
-
Administrative Officer 2
1 day ago
University of California Berkeley Berkeley, United StatesAdministrative Officer C) University Health Services 68935 About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel ...
-
Night Auditor/receptionist
5 days ago
Sens Hotel and Vanne Bistro Berkeley, United StatesBalancing the accounts from day shift · - Managing front desk activity and handling guest check-ins and check-outs · - Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference · - Handling customer requests and compla ...
-
Claims Assistant
1 week ago
Five Star Cleaners Berkeley, United StatesCome train as a Claims Assitant and be part Restoration team at a company that offers you the opportunity to help others, be challenged daily, and grow as an employee and individual. · **The Company: Renewal Claims Solutions** is a fast-paced restoration dry cleaner in Bay Area. ...
-
Reserve Director
2 days ago
University of California Berkeley Berkeley, United StatesReserve Director (6239U), Reserve Field Stations & Nature Reserves About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrou ...
-
Community Assistant
3 days ago
Greystar Real Estate Partners LLC Berkeley, United StatesThe Community Assistant (CA) works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. · **JOB DESCRIPTION** · 1. Perfor ...
-
Safety Coordinator
1 week ago
Gothic Landscape, Inc. Berkeley, United States**_At Gothic Landscape, we are about delivering extraordinary customer service, building authentic, relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As th ...
-
Clinical Laboratory Scientist
1 week ago
Kaiser Permanente Berkeley, United States**Job Summary**: · Under the general direction of the Laboratory Director, or their designee, performs pre-analytical, analytical and post-analytical procedures and analyses to provide data for health maintenance, diagnoses, treatment and monitoring of medical conditions. Enhance ...
-
Club General Manager
3 days ago
AccorHotel Berkeley, United States**Company Description** Why work for Accor?** · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so tha ...
-
Junior/assistant Specialist
5 days ago
University of California Berkeley Berkeley, United States**Position overview Position title**: Junior or Assistant Specialist · **Salary range**: The UC academic salary scales set the minimum pay determined by rank and step at appointment. · See the following table(s) for the current salary scale(s) for this position: · **Percent time* ...
Client Relations Manager - Berkeley, United States - Ingram Content Group
Description
Job Description
Job DescriptionJob DescriptionIngram Content Group (ICG) is hiring a Client Relations Manager to join our team in Berkeley, CA. In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You'll lead the ongoing business relationship, instruct clients on policies/procedures, and utilize book industry experience in consultation with clients to maximize their success. This includes but is not limited to consultation in the production, cycle timelines, relevant aspects of marketing, and sales, supplying physical sales materials where needed, implementing an e-content strategy, and use of print on demand. Additionally, you'll take ownership of meetings with client publishers and provide constructive feedback. Further, you will maintain client satisfaction exemplified by being client-focused and responding with a sense of urgency. Finally, the Client Relations Manager keeps clients informed of and trained in the use of beneficial tools and services offered by Ingram.
Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
Key Responsibilities:
Hiring Salary Range: $66,940 - $93,960. This range represents the anticipated low and high end of the hourly rate for this position and will be determined by factors including but not limited to: applicant's education, experience, knowledge, skills, and abilities, geographic location as well as internal equity and alignment with market data.
Additional InformationPerks/Benefits:
The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.