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    Customer Relations Specialist - Houston, United States - Dagen

    Dagen
    Dagen Houston, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Come work for a growing retail energy company. Lunch is paid for daily-up to $14.00 a day. Enjoy working with other team members in an environment where the employees really are valued.

    Galleria area, Monday-Thursday in office, after trained WFH on Friday

    Primary Job Functions

    • Provides excellent member service to all member/consumers in a courteous and professional manner by phone, which may include new member enrollment/connection, billing, payments, maintains fiscal viability (lockbox, online banking, phone and in-person service, deferred payment arrangements, switch holds, average billing set up, ACH drafts of bank accounts and credit cards, non-sufficient funds, disconnections, delinquencies (late penalties, notices, collections, write offs), and deposit (assessment and refund).
    • Learn and understand contracts
    • Work with commissions and sales teams
    • Support financial processes including daily, month-end and year-end reconciliation processes and reporting, balance billing system, and capital credits (allocations, refunds, unclaimed and escheating), as required.
    • Creates a smooth paper flow by reviewing all applications for service and maintaining files of supporting documents, keeping records necessary for all disconnects, account change updates, rate assignments and by ensuring that each new member has provided proper authorization for service and paid necessary fees and deposits.

    Minimum Requirements

    • Associate degree or equivalent combination of education and experience
    • One to three years of work experience utility billing, customer service call center, or related experience
    • Computer literacy with knowledge of Microsoft applications including Word, Excel, and Outlook.
    • Have knowledge or ability to learn to use computerized utility customer information systems within the introductory period.
    • Must have knowledge of spreadsheet programs and other computer related software and office equipment for the preparation of reports and instruction manuals.
    • Ability to multi-task with attention to detail.

    Preferred Requirements

    • Associate degree with up to three years of customer call center experience in billing or related experience.
    • Bilingual in Spanish preferred but not required
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