Customer Relations Specialist - Houston, United States - Supreme Partnership Inc

Description

We are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships and ensuring a positive customer experience. The Customer Relations Specialist will work closely with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and promote customer satisfaction.

Things to consider before applying:

• Must be at least 18 yrs old
• Must reside in Houston, TX
• Must NOT have a felon criminal record less than 7 yrs ago, misdemeanor is okay

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries and issues, providing timely and effective responses
• Work closely with cross-functional teams to address customer concerns and resolve issues in a timely manner
• Ensure customer satisfaction by proactively identifying and addressing customer needs
• Manage and maintain accurate customer records and files, ensuring all information is up-to-date and easily accessible
• Analyze customer feedback and provide recommendations for improvements to products, services, and customer support processes
• Collaborate with sales and marketing teams to promote customer loyalty and retention
• Provide product and service information to customers, including pricing, availability, and delivery options
• Manage and track customer orders and shipments, ensuring timely delivery and resolution of any issues
• Develop and maintain relationships with key customers, providing personalized support and service as needed

Requirements:

• Experience customer service, marketing, or related field, but not limited to
• Strong customer service and communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to resolve conflicts in a professional manner
• Proficiency in Microsoft Office suite and other relevant software
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced, deadline-driven environment