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    Account Manager - New York, United States - Voyager Global Mobility

    Voyager Global Mobility
    Voyager Global Mobility New York, United States

    1 week ago

    Default job background
    Transportation / Logistics
    Description

    Company Overview:

    Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.

    Job Description:

    As an Account Manager at Voyager Fleet Management, you will play a pivotal role in fostering strong relationships with our clients and ensuring their satisfaction with our products and services. Your primary responsibility will be to manage and grow existing accounts, identify upsell opportunities, and collaborate with cross-functional teams to deliver unparalleled customer experiences. Through your strategic insights and proactive approach, you will contribute to the company's growth and cement our position as an industry leader.

    This role will directly report to the Senior Director- Key Accounts & Customer Experience.

    Essential Job Functions:

    ● Cultivate and maintain strong, trust-based relationships with clients, acting as their primary point of contact for pricing/negotiation, market expansion and contraction scenarios.

    ● Identify growth opportunities within existing accounts and work to expand the company's portfolio by securing contract renewals and driving upsells

    ● Conduct comprehensive needs assessments for clients, provide expert advice, and offer tailored solutions to address their specific fleet management requirements

    ● Provide strategic insights and oversight to ensure successful implementation of services and projects for clients, ensuring adherence to timelines and maintaining high-quality standards of support.

    ● Proactively address client concerns, investigate issues, and collaborate with internal teams to provide timely and effective solutions.

    ● Analyze client data and performance metrics to provide actionable insights, prepare regular reports, and present results to clients, demonstrating the value of our services

    ● Stay informed about industry trends, competitor activities, and market conditions, using this knowledge to offer strategic recommendations to clients.

    ● Work closely with internal teams, including customer support, marketing, and product development, to align services with client needs and ensure exceptional service delivery.

    ● Act as a passionate customer advocate within the company, channeling client feedback to improve products and services continually.

    ● Must be able to work with or without reasonable accomodations.

    ● Perform other duties as assigned.

    Qualifications Needed:

    ● Minimum of 3 years of successful experience in account management, customer success, or a related field, preferably within the automotive or fleet management industry

    ● Proven ability to identify upsell opportunities, negotiate contract terms, and drive business growth.

    ● Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and build strong client relationships.

    ● Demonstrated track record of creative problem-solving and conflict resolution in a client-facing role.

    ● Proficiency in data analysis, using metrics to derive insights and drive informed decision-making for clients.

    ● Experience in managing multiple projects, meeting deadlines, and handling various priorities effectively.

    ● Comfortable using technology, including CRM tools, project management software, and the Microsoft Office Suite

    ● Passionate about delivering exceptional customer experiences and committed to ensuring client satisfaction.

    Travel Requirement: %

    Benefits:

    ● Competitive base salary of 70k.

    ● Full benefits package.

    ● Paid time off, paid company holidays, and sick leave absence

    The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.

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