- Answering incoming calls and returning voicemails in a timely and professional manner
- Managing tickets in our helpdesk system to ensure accurate and timely resolution
- Providing IT troubleshooting assistance to end-users, escalating tickets to Tier 2 technicians when necessary
- Maintaining clear documentation of issues and resolution in tickets
- Ensuring that Knowledge Base articles and customer asset documentation is current and accurate
- Participating in the after hours on-call rotation to support emergency requests.
- Experience in desktop computer support and troubleshooting
- Proficient in providing help desk support
- Knowledge of computer hardware and software
- Strong problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong documentation skills
- Relevant certifications or degrees in computer science or a related field are a plus
- Strong Customer Service sills
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IT Field Support Technician
3 weeks ago
AMC Modern IT West Hollywood, United StatesAt AMC Modern IT, we redefine the Managed Service Provider (MSP) space with a more intentional, informed, and inspired approach. We prioritize heartbeats over hardware and services over servers, fostering trust over tech. Our mission is to transform the IT landscape by embedding ...
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Desktop Support Technician
3 weeks ago
Trailer Park West Hollywood, United StatesTRAILER PARK GROUP · Trailer Park Group is a full-service agency specializing in content creation and entertainment marketing. It is uniquely positioned to create, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands by com ...
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Onsite Support Technician for Msp
3 weeks ago
CloudStep Culver City, United States**CloudStep** · **We Step IT Up** · Established in 1997, CloudStep is Southern California's most desired managed service provider. Having served hundreds of clients to date, our goal is to empower small and medium-sized businesses and organizations to achieve success through tech ...
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IT Support Technician
2 weeks ago
TekwissenGroup Burbank, United States**Important Notes**: · - This is 12 months W2 contract position with possible extensions and contract to hire. · - Driving: Yes, 30% of time, travel expenses will be covered /reimbursed by client. · **Job Role/Duties**: · - As a Field Engineer 3, you will perform activities assoc ...
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Support Technician
1 week ago
AGBO Los Angeles, United States***: · As a Support Technician, you will be a central part of the IT teams that support software functions, data transfers and network connectivity for computer systems. You will support in overseeing the network as a whole, making routine improvements and updates to ensure the s ...
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IT Support Technician
1 week ago
PostScan Mail Anaheim, United StatesWe are a biometric services and technology company in Anaheim, CA looking for an entry level IT Support Technician. This is a FULL TIME position with a fast growing company. · Office address is: 1950 W Corporate Way, Anaheim CA 92801 · **Responsibilities** · - Installation and co ...
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Network Support Technician
2 weeks ago
FitSeed Consulting Inc. Los Angeles, United StatesOne of our clients, a Japanese telecommunication company seeks a Network Support Technician. · - Business level English and Japanese (both in speaking and writing) is required. · - Schedule: 7-3, 3-11 and 11-7 (three different shifts changing every week) including working weekend ...
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Desktop Support Technician
1 week ago
Los Angeles Dodgers LLC Los Angeles, United States**Job Summmary**: · This is a contract-to-hire opportunity with the goal of converting a successful resource to a full-time employee after a period of performance. · **Duties**: · - Provide technical support to end-users on various IT issues · - Install, configure, and troublesho ...
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Desktop Support Technician
3 weeks ago
TekwissenGroup Burbank, United States**Important Notes**: · - This is 12 months W2 contract position with possible extensions and contract to hire. · - Driving: Yes, 30% of time, travel expenses will be covered /reimbursed by client. · **Job Role/Duties**: · - As a Field Engineer 3, you will perform activities assoc ...
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IT Support Technician Iii
2 weeks ago
Moose Los Angeles, United States**Description** · *** · **The Organization**: · Moose Toys exists to make kids superhappy. For this revolutionary brand happiness lies at the heart of everything we do. With trailblazing toy design, development and manufacturing, no wonder our toys consistently scoop the most lon ...
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Lab Support Technician
1 day ago
Takeda Pharmaceutical Los Angeles, United States Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I subm ...
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Application Support Technician
2 weeks ago
MedInformatix (Medinformatix) Los Angeles, United States**Essential Duties and Responsibilities**: · Maintain existing code and functionality once released in production · Maintain hands-on knowledge of and current best practices for standards-based technologies · Assist in the design, development & management of new modules and tools ...
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IT Support Technician
3 days ago
NetXperts LLC San Fernando, United StatesNetXperts is looking for an IT Support Technician. This position will be onsite full time in San Fernando, California, Monday through Friday from 8am to 5pm PST. · Job description: · - Ability to interface with multiple businesses on a daily basis · - Analyze complex IT business ...
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Desktop Support Technician
4 days ago
TekwissenGroup Los Angeles, United States**Important Notes**: · - This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. · - This is an onsite position. · - Shift start time and end time? 8-5 M-F + afterhours stand-by. · - Must hav ...
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Desktop Support Technician
4 days ago
Tekwissenllc Los Angeles, United States**Important Notes**: · - This is 12 months W2 contract position with possible contract extension and contract to hire based on performance. · - Shift start time and end time? 8-5 M-F + afterhours stand-by. · - Must have MAC Skills and experience, MAC OS, Windows 10/11. · **Day to ...
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Deskside Support Technician
1 week ago
TekwissenGroup Los Angeles, United States**Day to Day Work**: · - As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. · ...
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Desktop Support Technician
1 day ago
Zempleo Los Angeles, United States**Overview**: · Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished **Desktop SupportTechnician**. · ******** · ** Location: 650 Charles E Young Dr S, Los Angel ...
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Field Support Technician
2 days ago
Cascade Corporation Los Angeles, United StatesCascade Corporation is a global leader in the design, manufacturing and marketing of materials handling equipment and related technologies. · Join our team and receive all of these great benefits and more: · - Health, dental and vision plans · - 12 Paid holidays · - Paid vacation ...
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Desktop Support Technician
3 weeks ago
Laiba Technologies Pasadena, United States**Title: Desktop Support Technician** · **Location: Pasadena CA (Onsite)** · - 8 years of experience in providing Deskside support with W10 and W8 support experience Flexible to work in any shift · - Maintain ownership of users' issue ensuring that they receive resolution within ...
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Resident Support Technician
3 weeks ago
Passages Malibu Malibu, United States**Join the Team at Passages Resident Support Technician Positions Available** · Join the team at Passages, rated the #1 Rehab in the World by Healthcare Global Passages offers the most exclusive holistic, Non-12 Step drug and alcohol addiction program available today. Our caring ...
Tier 1 IT Support Technician - Beverly Hills, United States - 1Above Technology
2 weeks ago
Description
Company Description
1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.
Role Description
This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Los Angeles, CA. The Helpdesk Technician will be responsible for the following:
Qualifications
Benefits:
Our benefits include:
Generous and flexible paid time off including paid personal time off
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Compensation:
$20-22/hr based on experience