Deskside Support Technician - Los Angeles, United States - TekwissenGroup

TekwissenGroup

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, performs installs, moves, adds and changes as required
Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software, and peripherals
Performs installs, moves, adds and changes as required Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

TECHNICAL SKILLS
Must Have

Desktop/Laptop Repair
Laptop/ Desktop server experience
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Nice To Have

Customer Facing Service, Windows 10/11 skills, MAC skills
Must have MAC Skills and experience, MAC OS, Windows 10/11

Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Application Question(s):

How many years of Field and/or Desk Side support experience do you have?
Do you have your A+ certification?
What is your back up plan if you have vehicle problems?
Do you have experience with BOTH Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING?
How many years of experience do you have with Windows 10/11?

Work Location:
In person