Deskside Support Technician - New York, United States - Tekwissenllc

Tekwissenllc

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Important Notes:

This is 12 months W2 contract position with possible contract extension and contract to hire based on performance.
Shift start time and end time? 85 M-F + afterhours standby.
Must have MAC Skills and experience, MAC OS, Windows 10/11.

Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software
Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Application Question(s):