Desktop Support Technician - Chicago, United States - TekWissenLLC

TekWissenLLC
TekWissenLLC
Verified Company
Chicago, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:


Summary

  • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining Highend client proprietary products as well as other computerrelated products such as desktop and laptop computers, printers, standard software, highend servers, networking devices, and largescale payment products.
  • When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and/or projects and may provide technical guidance to lowerlevel engineers.
  • You may function as a team or onsite leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:


  • May function as team or site leader providing direction to other technicians
  • Performs server and storage break and fix.
  • Provides support for Enterprise products, such as Dell ESFDesk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products including Cisco certification requirements
  • Provides support for Payment systems products and client coreCMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TECHNICAL SKILLS
Must Have

  • Break fix repair of Industry standard enterprise level servers
  • Deskside Support
  • Desktop/Laptop Repair
- installing


TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract


Pay:
$ $23.00 per hour


Ability to Relocate:

  • Chicago, IL 60607: Relocate before starting work (required)

Work Location:
In person
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