IT Support Technician - Groton, United States - Tekwissenllc

Tekwissenllc

Verified Company

Groton, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Additional Information:

Work Address: Groton/New London, CT area ; exact location was not provided as this is a government site.
Is this contract to hire/possible extension? Temp to perm possible
Shift start time and end time? Mon
Fri, 8a to 5p
Driving or Non-Driving? Non-Driving but may have to drive between sites
Duration: 12 months possible extension if needed
Targeted Start date: ASAP
13year computer support experience, basic hardware and software skills.
Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Application Question(s):

How many years' experience do you have with computer hardware set up?
How many years' experience do you have with basic hardware troubleshooting experience?
How many years' experience do you have with basic software troubleshooting experience?
Do you have an A+ Certification?
Are you fully vaccinated?

Work Location:
In person