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    Support Specialist - Seattle, United States - Expeditors International

    Expeditors International
    Expeditors International Seattle, United States

    3 days ago

    Default job background
    Description

    **Support Specialist - Connected Customer, IS-Connected and Intelligent Solutions**

    1015 3rd Ave, Seattle, WA 98104, USA

    Full-time

    **Company Description**

    Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    18,000 trained professionals

    300+ locations worldwide

    Fortune 500

    Globally unified systems

    **Job Description**

    Connect Customer Support communicates with branches around the world, solving dozens of issues on a daily basis. Every day is a new challenge, whether that is a password reset or determining why our Electronic Data has stopped sending to a global client. We use logic to troubleshoot inconsistencies in our EDI translations, catching the small things and hunting down bugs. No one will tell you our job is easy, but we are serious about having fun and enjoying time with our teammates. It's fast paced, problem management in a 24/7 environment. Come prepared to learn, laugh with us, and provide the very best in customer service

    **This job might be for you if:**

    Youre a passionate problem solver

    You enjoy improving processes

    You have experience in a fast-paced environment

    Your attention to detail is outstanding

    You enjoy complex puzzles

    You often use an owners manual, Google, or a Youtube video to fix something

    You rocked Algebra or Chemistry courses

    **You'll be happy working with us if you also:**

    Take pride in your work and desire to do it correctly, every time

    Have flexibility to reprioritize and handle multiple assignments at any given time while maintaining commitment to deadlines

    Have experience in Unix, scripting or SQL

    Enjoy reading or understanding code, but not necessarily writing it

    **Qualifications**

    **MINIMUM QUALIFICATIONS**

    Exceptional customer service

    Effective verbal and written communication

    Superior organization skills

    Ability to create instructional and technical documentation

    **Additional Information**

    **Expeditors offers excellent benefits:**

    Paid Vacation, Holiday, Sick Time

    Health Plan: Medical, Prescription Drug, Dental and Vision

    Life and Long Term Disability Insurance

    401(k) Retirement Savings Plan

    Employee Stock Purchase Plan

    Training and Personnel Development Program

    *All your information will be kept confidential according to EEO guidelines. Successful candidates must pass a background check.*

    **Job Location**

    Support Specialist - Connected Customer, IS-Connected and Intelligent Solutions

    1015 3rd Ave, Seattle, WA 98104, USA

    Full-time

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