Support Specialist II - Seattle, United States - Expeditors

Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals

350+ locations worldwide across 60+ countries

Fortune 500

Globally unified systems

The EXP.O NOW Program is looking for a Support Specialist ll excited to leverage their technological knowledge to elevate the customer experience, by identifying enhancement opportunities to our development teams based off customer experiences and requests.

The Support Specialist is a key role on the EXP.O NOW Shared Services Team. Specialists are responsible for handling incidents and requests from our customers and global operations teams.

The support role incorporates a combination of actioning on issues raised by customers; using analysis techniques and performing troubleshooting to solve the customers' issue.

The Support Specialist also identifies opportunities for enhancement of critical production systems.

The ideal candidate would be able to learn how to visualize our systems, see how the pieces interact, understand how the data flows, and provide root cause analysis of system issues.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown Seattle

Federal Way

Lynnwood

Bellevue (Factoria)


MINIMUM QUALIFICATIONS
Exceptional customer service focus

Superior organization skills with ticket tracking systems and ticket process flow

Self-starting problem solver with research skills to find correct documentation or contacts

Applies a variety of analysis techniques

Adapt ambiguous circumstances to correctly interpret customers' needs

Previous experience in Support Teams

Skilled in applying a variety of triage and troubleshooting techniques

Knowledge of SQL, scripting, database analysis and programming languages

Identifies and resolves documentation needs

Communicates effectively verbally, and in written form across roles, teams, and stakeholders


DESIRED QUALIFICATIONS
Comparable work experience or knowledge of technical systems

Understanding of SAFe/Agile principles and practices

Resolves complex systems issues

Database knowledge

Ability to coach peers professionally

Evolves best practices, standards and processes

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Expected base salary:
$65,000 to $100,000


Expeditors offers excellent benefits:
Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

Employee Assistance Program (EAP)

Training and Personnel Development Program

Educational Assistance and Reimbursement

Position is full time (40 hours per week) Monday through Friday

Business professional dress code

All your information will be kept confidential according to EEO Guidelines.