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    IT Support Specialist - Seattle, United States - PEAK Technical

    PEAK Technical
    PEAK Technical Seattle, United States

    3 weeks ago

    Default job background
    Description
    P-CSD-001

    We are looking for an experienced IT Support Specialist at our Seattle HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our Seattle and San Francisco headquarters and remote offices across the country.

    Responsibilities:
    • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
    • Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
    • Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
    • Create accounts for new hires
    • Deploy and support software to end-users
    • Respond to support requests in the IT Helpdesk both in person and via a ticketing system
    • Manage inventory for hardware and software
    Requirements
    • 2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.
    • Knowledge of administration of Apple computer products using enterprise management tools
    • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
    • Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
    • Solid problem solving skills
    • Ability to lift heavy equipment (50+ pounds) as needed
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