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    it support specialist - Seattle, United States - Fairmont

    Fairmont
    Fairmont Seattle, United States

    5 days ago

    Default job background
    Part time
    Description
    Job Description

    Our IT department is looking for a dedicated and service-oriented part-time IT Specialist to help support everyday hotel operations.

    As an IT specialist, you will play an important role in ensuring hotel systems are working smoothly while using a various IT services, including software and hardware.


    What's in it for you:
    $28.80 / hour

    Employee travel program offering discounted rates in Fairmonts and Accor worldwide

    Parking Discounts

    Paid meal breaks with complimentary meals served in our Staff Dining room

    Learning programs through our Academies

    401K Retirement plans with a 4% match for all colleagues

    Opportunity to develop your talent and grow within your property and across the world

    Ability to make a difference through our Corporate Social Responsibility activities

    Fun, elegant atmosphere with amazing colleagues


    Key Responsibilities:
    Responsible for analyzing, troubleshooting and evaluating technology issues.

    Communicate with internal colleagues to diagnose technical issues

    Provide step-by-step instructions to fix technological issues

    Provide backup solutions whenever necessary

    Provide training sessions for new hardware or software products

    Access instruction manuals to help users utilize their software or hardware properly

    Keep detailed logs of client problems, solutions, and customer satisfaction

    Provide instructions in simple terms

    Work with outside vendors to ensure internal and building issues are attended to properly

    Work together with Director of IT to find solutions to more complex issues.
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