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Customer Support Specialist
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Abc Legal Services Llc Seattle, United States** Customer Support Specialist at ABC Legal**If interested in this job, please submit an application* Customer Support Specialist**Customer Support Specialist**Seattle, WA **7/21/2021****About ABC Legal Services:**ABC Legal Service is proud to be the national leader in filing ser ...
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Customer Support Specialist - Seattle, United States - ABC Legal Services, LLC
Description
** Customer Support Specialist at ABC Legal**
If interested in this job, please submit an application
Customer Support Specialist
**Customer Support Specialist**
Seattle, WA **7/21/2021**
**About ABC Legal Services:**
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges
We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. Weve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
**Job Overview:**
The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices.
**Key Responsibilities:**
Answer inquires and resolve issues from process servers
Oversees distribution and dispatch of cases to process servers
Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
Monitor process server status to ensure they are in good standing and able to accept and complete work
Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
Collaborate with team members to find broken processes or inefficiencies in daily tasks
Resolves issues on task board in Skye
**Qualifications:**
No experience necessary; Customer service or call center experience a plus
High school diploma or GED required
Familiarity with Legal Process as plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today**
Comprehensive Medical, Dental, and Vision coverage
Competitive salary package
401(k) retirement plan with 5% matching
Orca Card / Transit Stipend
10 paid holidays per year
Referral program
Work from home flexibility
