Jobs
>
Miami

    Assistant Front Office Manager - Miami, Florida, United States - The Elser Hotel & Residences

    The Elser Hotel & Residences
    The Elser Hotel & Residences Miami, Florida, United States

    3 days ago

    Default job background
    Permanent
    Description

    Compensation Type:
    Yearly


    Highgate Hotels:
    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.

    The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

    Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

    The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

    With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

    Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.


    Location:
    The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami.

    The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.

    Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.


    Overview:


    The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.


    Responsibilities:
    Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc.

    Assist daily in the guest reception.

    Responds daily all social media feedback, follow up with guest as well as internally.

    Communicates effectively and genuinely with guests, team members and other departments.

    Assists and often leads guest service training initiatives within the front office department

    Maintains a friendly and caring demeanor at all times in a fast paced environment.

    Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.

    Demonstrates team work by co-operating and assisting colleagues as needed.

    Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals

    Maintains and updates all guest profiles

    Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests

    Works with all new hires for FD training.

    Interviews, hire and train guest services agents

    Becomes informed of events/functions in the hotel during shifts.

    Maintains a house bank and keeps an accurate report of daily receipts and deposits.

    Is able to work with and understand basic financial data and information.

    Is able to find guest centric solutions


    Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.

    Is able to take or assist with reservations.

    Is able to assist at PBX.

    Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.

    Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.


    Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.

    Maintains a good relationship with repeat guests and their special requests.

    Is able to supervise a shift when needed.

    Works closely with Sales and their VIP Clients.


    Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.

    Has knowledge of and assists in all emergency procedures as required.

    Attends all mandatory meetings and training classes.

    Has knowledge of the names, titles and positions of key people within the hotel.

    Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.

    Completes all checklists as assigned.


    Qualifications:
    A 4-year college degree and at least 1 year of related experience required.

    Supervisory experience required. Labor experience and OPERA experiences preferred.

    Must be proficient in Windows, Company approved spreadsheets and word processing.

    Long hours sometimes required. Two overnight shifts with this position.


    Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Ability to stand during entire shift.

    Maintain a warm and friendly demeanor at all times.


    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    Attend all hotel required meetings and trainings.

    Participate in M.O.D. coverage as required.


    Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which include wearing nametags.

    Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • BioResponse Restoration

    Office Manager

    2 weeks ago

    BioResponse Restoration Miami, United States

    Overview: · **Duties**: · - Supervise and coordinate office activities · - Manage phone systems and correspondence · - Perform clerical tasks such as data entry, filing, and organizing documents · - Maintain the front desk area and greet visitors · - Implement and maintain office ...

  • Lexi Goza - State Farm Agent

    Office Manager

    1 week ago

    Lexi Goza - State Farm Agent Miami, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Integris Group, LLC

    Office Manager

    5 days ago

    Integris Group, LLC Miami, United States

    **Job Summary**: · Our client is seeking an experienced Office Manager to lead all operational aspects of their clinic. This role involves a high degree of responsibility, including staff management, training, and overseeing administrative functions. A key focus will be on stream ...

  • Stockd Group

    Office Manager

    6 days ago

    Stockd Group North Miami Beach, United States

    **Overview**: · A busy, fast-paced Real Estate Services firm in Sunny Isles is seeking a highly organized and detail-oriented Office Manager to manage the day-to-day office administration. **Experience in Real Estate and/or Construction is a plus.** **This is a full-time position ...

  • Cumming Group

    Office Manager

    5 days ago

    Cumming Group Miami, United States

    Overview: · At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected ...

  • Kids Therapy Connection

    Therapy Office Manager

    2 weeks ago

    Kids Therapy Connection South Miami, United States

    Overview: · We are seeking an experienced and highly organized Office Manager to join our team. As the Office Manager, you will be responsible for overseeing the daily operations of our office, ensuring efficiency and productivity. This is a key role that requires strong organiza ...

  • Flex Storage Inc

    Office Manager/admin

    1 week ago

    Flex Storage Inc Miami, United States

    Flex Storage offers a quick, simple, and modern storage experience in highly secure storage trailers with cutting-edge tech. Flex takes this concept to the next level by replacing trucks and warehouses with sleek trailers that are designed for two things: Optimal storage conditio ...

  • BIG FISH CUT + PACK

    Office Assistant Manager

    3 weeks ago

    BIG FISH CUT + PACK North Miami, United States

    RESPONSIBILITIES: · - Must reside in Miami, Florida. · - Support the Office Manager in administrative tasks such as filing, data entry, and documentation. · - Occasional travel required to attend trade shows. · - Help oversee office budget and expenses · - Ability to adapt to cha ...

  • Northstar Memorial Group

    Cemetery Office Manager

    2 weeks ago

    Northstar Memorial Group Miami, United States

    NorthStar Memorial Group is seeking a Cemetery & Funeral Home Office Manager at Graceland Memorial Park South in Miami, FL. With a collaborative team structure, each management team member has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us ...

  • Aventura Rehab & Nursing Center

    Business Office Manager

    2 weeks ago

    Aventura Rehab & Nursing Center Miami, United States

    **OVERVIEW**: · Performs business office functions under the direction of the Administrator in accordance with sound accounting practices. ( Long term Care Preferred) · **RESPONSIBILITIES**: · - Plan, develop, organize, implement, evaluate and direct the facility's accounting fun ...

  • Florida Engineered Glass Corp.

    Office Manager/personal Assistant

    2 weeks ago

    Florida Engineered Glass Corp. Miami, United States

    Florida Engineered Glass is a well established and rapidly growing window and glass company in Miami. We are looking to hire an office manager who will be responsible for answering the phone, scheduling appointments, filling out tracking documents, and helping the owner with misc ...

  • Omega Enterprises

    Training for Office Management Clerk

    3 days ago

    Omega Enterprises North Miami, United States

    Training for Office Management Assistants (m/f/d) in North MiamiAre you looking for a training profession that opens all doors for you? Office management assistants are true all-rounders and indispensable in any office. With a training at our company, you will also become a speci ...

  • Infinity Systems

    Training for Office Management Clerk

    3 weeks ago

    Infinity Systems Ida, United States

    Training as a Business Administrator (m/f/d) with a focus on assistance · Do you want to start your future with meaningful and sustainable projects? · We are looking for you as a trainee (m/f/d) for the training profession of Business Administrator (m/f/d) with a focus on assista ...

  • Southern Glazer's Wine and Spirits

    Analyst, Office of Strategic Management

    1 week ago

    Southern Glazer's Wine and Spirits Miami, United States

    **What You Need To Know**: · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wi ...

  • NAZTEC Int. Group

    Office Manager

    9 hours ago

    NAZTEC Int. Group Hialeah, United States

    The Office Manager is responsible for all Administrative and Customer facing services and certain Accounting functions. General Administrative responsibilities include: organizing office operations and procedures, general correspondence, designing and maintaining filing systems, ...

  • Oceanic Ventures

    Merchant for Office Management

    4 days ago

    Oceanic Ventures West Little River, FL, United States Freelance

    **Your Responsibilities**: · - Managing the telephone switchboard and handling general secretarial tasks · - Invoice verification · - Preparation of audit documents · - Management of the company's fleet and workplace equipment · **Your Profile**: · - Completed commercial educatio ...

  • Vista Construction & Remodeling, LLC

    Office Manager

    2 weeks ago

    Vista Construction & Remodeling, LLC Miami, United States

    Company Description · Vista Construction & Remodeling, LLC is a premier General Contractor Company offering comprehensive services for residential and commercial development projects. With a focus on delivering high-end results infused with a unique European touch, we prioritize ...

  • Manny Morin - State Farm Agent Miami FL

    Office Manager

    3 weeks ago

    Manny Morin - State Farm Agent Miami FL Miami, United States

    ROLE DESCRIPTION: · As Office Manager - State Farm Agent Team Member with Manny Morin - State Farm Agent Miami FL, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution ...

  • VCA Animal Hospitals

    Office Manager

    3 weeks ago

    VCA Animal Hospitals South Miami, United States

    Under policy direction from the Hospital Manager or Field Manager with support of and input from Medical Director, the Office manager performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client s ...

  • Lexi Goza - State Farm Agent

    Office Manager

    3 weeks ago

    Lexi Goza - State Farm Agent Miami, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...