Jobs
>
Houston

    Service Manager-Houston - 中联重科股份有限公司

    中联重科股份有限公司
    中联重科股份有限公司 Houston, United States

    5 days ago

    Default job background
    Manufacturing / Mechanical
    Description

    POSITION SUMMARY

    Plan, direct, and coordinate all after-sales and service support processes, policies, program, and daily operations. Establish efficient service support system to maximize return on investment by improving service support efficiency and optimizing service processes. Grow profitable service labor sales and exercise disciplined expense control. Manage, motivate, supervise, and train field service team in providing industry leading superior service while developing and maintaining relationships with existing accounts.

    ESSENTIAL FUNCTIONS

    Reasonable Accommodations Statement

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    Essential Functions Statement(s)


    •Design market-oriented and efficient warranty and service support policies and processes.


    • Work with IT and outside vendor/s in developing ERP service module for daily standardized service activities.


    • Communicate, direct, and monitor service personnel and processes to ensure customer satisfaction.


    • Create annual service goals and budget, in alignment with the organizations financial and operational objectives.


    • Coordinate dealership training program and service-related customer visits.


    • Execute service promotion plan with the direction from headquarter's service department.


    • Ensure all warranty claims and service inquiries are handled within the required timeframe to receive maximum customer satisfaction.


    • Schedule and assign service jobs and work areas to service personnel according to their skills and knowledge.


    • Review service orders for completeness and accuracy prior to customer billing.


    • Keep records for all service activities, produce timely and detailed service reports.


    • Review service and operation manuals to assure accuracy and look for continuous improvement.


    • Manage recruiting, staffing, and employee development activities for all service employees.


    • Maintain a clean work area and perform work in a neat and orderly fashion.

    POSITION QUALIFICATIONS

    Competency Statement(s)


    •Accuracy - Ability to perform work accurately and thoroughly.


    • Customer Oriented - Ability to take care of the customers' needs while following company procedures.


    • Reliability - The trait of being dependable and trustworthy.


    • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.


    • Communication, Oral - Ability to communicate effectively with others using the spoken word.


    • Safety Awareness - Ability to identify and correct conditions that affect employee safety.


    • Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.


    • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


    • Judgment - The ability to formulate a sound decision using the available information.


    • Decision Making - Ability to make critical decisions while following company procedures.


    • Conflict Resolution - Ability to deal with others in an antagonistic situation.


    • Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.

    SKILLS & ABILITIES

    Education:

    Bachelor's Degree (four-year college or technical school) or Work Equivalent, Field of Study: Engineering, Mechanics, Marketing or Business Administration

    Experience:

    5+ years of experience in service, engineering, or management position of Construction Equipment industry or mobile industry.

    Computer Skills:

    Microsoft Office suite including: Outlook, Word, Excel, SharePoint, ERP/SAP, CAD a plus

    Certifications & Licenses:

    CDL a plus

    Other Requirements:

    Excellent interpersonal, customer and communication skills.

  • Briggs Industrial Solutions

    Manager, Service

    1 week ago

    Briggs Industrial Solutions Houston, United States

    At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, ...

  • Welker, Inc

    Service Manager

    4 days ago

    Welker, Inc Sugar Land, United States

    About Us · A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65+ years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-s ...

  • Eclipse Innovations

    Service Manager

    1 week ago

    Eclipse Innovations Harris, United States

    Sales Manager - Germany · Responsibilities: · Responsible for identifying, adjusting, repairing, and overhauling mechanical, hydraulic, and pneumatic equipment · Perform regular maintenance on heavy equipment machinery such as tower cranes and concrete equipment · Test mechanical ...

  • Galveston County Health District

    Enabling Services Manager

    1 week ago

    Galveston County Health District Texas City, United States

    **Coastal Health & Wellness is seeking an Enabling Services Manager** · **We can offer you**: · - Excellent Benefits; including an Amazing retirement package, Paid Time Off plans, Affordable Medical Insurance, FREE Life Insurance, FREE Long-Term Disability, FREE Parking and much ...

  • Express Oil Change & Tire Engineers

    Automotive Service Manager

    4 days ago

    Express Oil Change & Tire Engineers Houston, United States

    **Company Description** · Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the ...

  • Alliant Group

    Service Desk Manager

    3 days ago

    Alliant Group Houston, United States

    alliantgroup, LP is currently experiencing explosive growth As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds w ...

  • ManhattanLife Insurance & Annuity Company

    Customer Service Manager

    1 week ago

    ManhattanLife Insurance & Annuity Company Houston, United States

    **Who we are**: · ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 174 years is a testimony to ManhattanLife's endur ...

  • Cooper Machinery Services

    Field Service Manager

    1 week ago

    Cooper Machinery Services Houston, United States

    **Job Title**: Field Service Manager · **FLSA Status**: Salaried Exempt · **Group**: Regular - Full Time · **Department**: Field Service · - Operational Support · **Location**: Houston, TX · **About Cooper Machinery Services**: · Cooper Machinery Services provides natural gas com ...

  • Midas Tire & Auto

    Automotive Service Manager

    1 week ago

    Midas Tire & Auto Houston, United States

    Automotive Service Manager · **Duties**: · - Oversee and manage all aspects of the automotive service department · - Provide exceptional customer service and ensure customer satisfaction · - Schedule and assign work to service technicians · - Monitor and control inventory levels ...

  • Extra Space Management, Inc

    Facilities Service Manager

    1 week ago

    Extra Space Management, Inc Houston, United States

    At Extra Space Storage, what matters to you, matters to us Join a company that cares about you. · It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We're an S&P 500 company that hasn't stop ...

  • Busch Vacuum Solutions

    Service Center Manager

    1 week ago

    Busch Vacuum Solutions Houston, United States

    **Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.** · **Busch Vacuum LLC has a direct hire opportunity for a Servi ...

  • TECHNOMECH TRAILER REPAIR INC.

    Assistant Service Manager

    1 week ago

    TECHNOMECH TRAILER REPAIR INC. Houston, United States

    Job Summary: · We are seeking a skilled and experienced Service Manager to join our team at our location. As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service. · Willing to learn abou ...

  • MRC Global

    Corporate Services Manager

    1 week ago

    MRC Global Houston, United States

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. · - Job Purpose · - Individual must be able to perform the essential duties with or without reasonable accommoda ...

  • Powell

    Service Operations Manager

    5 days ago

    Powell Houston, United States

    **Company Overview**: · Join our dynamic and visionary team at Powell Electrical Systems, Inc., a global leader in transforming electrical infrastructure through innovative technologies and service offerings. As the strategic supplier of choice for highly complex and integrated s ...

  • Duchesne Academy of the Sacred Heart Inc.

    Food Service Manager

    5 days ago

    Duchesne Academy of the Sacred Heart Inc. Houston, United States

    : · **Summary**: · The Food Service Manager is responsible for the day-to-day operations of all food service activities on campus to include the dining hall, coffee shop, catering, food trucks and vending. The manager will ensure that the food quality and services are held to a h ...

  • ManhattanLife Insurance & Annuity Company

    Customer Service Manager

    1 week ago

    ManhattanLife Insurance & Annuity Company Houston, United States

    **Who we are**: · ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 174 years is a testimony to ManhattanLife's endur ...

  • Harris County

    Compliance Services Manager

    1 week ago

    Harris County Houston, United States

    **Position Description**: · **_Harris County Pollution Control Services Department (HCPCS)_**_ Mission_** · The mission of Harris County Pollution Control Services Department (HCPCS) is to protect the citizens of Harris County from environmental impacts through firm, consistent e ...

  • Omni Hotels & Resorts

    Convention Services Manager

    1 day ago

    Omni Hotels & Resorts Houston, United States

    **Location**: · **Houston Hotel** · Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is ...

  • First Community Credit Union

    Card Services Manager

    1 day ago

    First Community Credit Union Houston, United States

    We are currently seeking a Card Services Manager (VP), based out of our Copperfield headquarters (NW Houston). This person will oversee that card processing activities are conducted in accordance with established standards. · Also responsible for planning, organizing, scheduling, ...

  • Consor Engineers

    Construction Services Manager

    1 day ago

    Consor Engineers Houston, United States

    What Your Day Will Look Like: · Consor is looking for a Construction Manager to support the growth of our Construction Services Group In Houston, TX. If you join our team, you will oversee a team of internal and external staff, including, other construction managers, inspectors, ...