Automotive Service Manager - Houston, United States - Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers
Express Oil Change & Tire Engineers
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description

Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states.

We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work.

In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider.

Express Oil Change & Tire Engineers continues to grow while maintaining our vision to continuously be the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.


The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.

This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.


Primary Responsibilities
include (but are not limited to):

  • Specific duties for this customer service role include, but are not limited to:
  • Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
  • Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
  • Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
  • Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluating performance and productivity of all service department personnel
  • Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all inhouse parts when needed
  • Ensuring store safety, including the use of and maintenance of safety equipment
  • Ensuring equipment/hardware layout and positioning within the service department
  • Supervising shop area, equipment and teammates for compliance with company safety procedure
  • Coaching personnel on enforcing wheel torqueing process
  • Ensures that proper inspections are being conducted

Qualifications We are looking for**:


  • Outstanding leadership and store management skills
  • Ability to work in a fastpaced work environment
  • Highly organized and detailoriented, with the ability to mentor others in a manner that ensures efficiency
  • Excellent verbal and written communication
  • Ability to develop professional relationships with customers and team members
  • Minimum of 2 years' experience in a Service Manager role
  • Proven track record of exceeding business objectives
  • Ability to work efficiently both individually and as part of a team
  • Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information
All of your information will be kept confidential according to EEO guidelines.


Physical Requirements:


  • Prolonged periods of standing, stooping, and bending
  • At time, exerting lbs of force occasionally and/or lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials
More jobs from Express Oil Change & Tire Engineers
See all jobs of Express Oil Change & Tire Engineers