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Customer Service Representative - Gilbert, United States - Ground Zero Plumbing
Description
Gilbert, AZ, USA
competitive pay
Full Time
*health insurance, a 401(k) plan, 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off*
**Ground Zero Plumbing & AC, LLC.** of **Gilbert, AZ** is looking to hire an energetic **full-time Customer Service Representative / CSR / Dispatcher** to join our plumbing and HVAC office team. We offer **competitive pay** and **generous benefits** including **health insurance, a 401(k) plan, 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off** Are you a customer service rockstar who is looking for **better hours and pay****stable and respected HVAC company**We know our team is essential to our success. This is why we offer **competitive compensation** and **great benefits**. We help our employees **build promising careers** where they can **enjoy the people they work with** as well as a **supportive work environment**.
**ABOUT GROUND ZERO PLUMBING & AC, LLC.**
We pride ourselves on being able to take care of all of our clients' plumbing and HVAC needs. One phone call does it all We've revolutionized the industry by acquiring and building an in-house team of specialists and technicians, eliminating the need to call anyone else. This means less cost to the customer yet keeping a consistent quality of service. By housing a multitude of companies and trades, we can guarantee an efficient process comprised of clear communication between all service teams as well as with our customers. We aspire to cultivate lasting relationships with our clients that are built on top-quality service, efficiency, and trust.
**A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR / DISPATCHER**
As a Customer Service Representative / CSR / Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best service possible. You cheerfully respond to customer calls and emails, answering their questions and finding solutions to their needs. With your strong organizational skills, you schedule service appointments and follow-ups. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.
You call customers to verify that services have been performed appropriately and clients are happy. You also have the opportunity to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. You love that you help make our clients comfortable and happy
**QUALIFICATIONS**
3 years of experience
Basic computer skills
Phone skills
**HVAC & PLUMBING OFFICE WORK SCHEDULE**
Our Customer Service Representative / CSR / Dispatcher works **Monday - Friday from 9:00 am - 6:00 pm** with rotating **weekends**.
If you are great on the phone and feel that you would be right for this Customer Service Representative / CSR / Dispatcher office position, please fill out our initial **3-minute, mobile-friendly application** so that we can review your information. We look forward to meeting you
Location: 85233
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
