Customer Service Representative - Chandler, United States - Emergency Air

Emergency Air
Emergency Air
Verified Company
Chandler, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This is an on-site, in-office position

About Us
Emergency Air Heating and Cooling delivers excellent air conditioning and heating repairs and upgrades throughout the greater Phoenix area. We take pride in providing our customers with world-class service. We are looking for energetic, social, charismatic, and motivated individuals who like talking to and helping people. Come be part of a fun and supportive team


The Opportunity
Our Customer Service Representatives serve a critical function on our team - ensuring that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.

You will work over the phone and in our computer system to ensure that our customers receive the best service possible.


Our tight-knit team is more than just top-notch home services - at Emergency Air, we provide every team member with the autonomy to do their job and build a lasting career.

If you take pride in your work and build great relationships along the way, this is the place for you


Compensation & Benefits

  • Our CSRs average $24,50/hour and top performers make over $30/hour. Compensation is comprised of $1719/Hour + performance bonuses
  • Health Insurance (with a fully companypaid option), dental, vision, and life insurance
  • 40 hours of PTO + 1 additional day of PTO during your birthday month
  • 40 hours of Sick/Personal time
  • 6 paid holidays

Responsibilities

  • Answer inbound calls from prospective and current customers
  • Accurately enter customer and appointment information into ServiceTitan (CRM)
  • Schedule appointments
  • Make outbound calls to current customers to schedule jobs

Preferred Qualifications

  • ServiceTitan experience
  • Previous call center, customer service, or dispatching experience
  • Outbound (but not cold calling) appointment setting or sales call experience

Requirements:


  • Willing to undergo background and drug tests in accordance with state and federal law
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Willing and able to reliably commute to our office:

  • High school diploma or equivalent

Schedule:
Monday - Friday: 10AM-7PM with Rotating Saturdays


Location: 4330 West Chandler Blvd, Chandler AZ 85226


EEO Statement


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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