Patient Service Representative - Mesa, United States - Swagel Wootton Eye Institute
Description
CORE DUTIES AND RESPONSIBILITIES (For all Concierge Engagement Teams):
- Answers inbound calls in a timely and efficient manner
- Demonstrate a high level of customer service care
- Maintains a pleasant and helpful attitude
- Answers patients calls with a warm and welcoming greeting
- Engages with patient by creating an atmosphere that is pleasant and helpful throughout patient interaction
- Obtains the ability to schedule all clinical appointment types
- Knowledgeable of each CEE teams roles and responsibilities
- Stays current with company, department and clinic updates and changes
- Serves as a role model to other team members
- Provides an outstanding patient experience through active listening, critical thinking and problem solving
- Manages the moment by seeking resolution to any patient inquiry or concern without needing additional resources or escalation: "One call, problem solved"
- Closes each call with a lasting impression
ADDITIONAL DUTIES AND RESPONSIBILITIES:
The essential functions include, but are not limited to the following:
- Actively works digital leads through outbound call efforts
- Processes inbound faxes
- Maintains a working knowledge of:
- Services offered
- Providers
- General location information
- Pricing
- Insurance related matters
- Prepares patients for their upcoming appointment by setting expectations
- Accurately answers patient's questions and overcomes objections
- Enters and verifies that patient demographic and insurance information is complete and accurate
- Completes post call data entry and patient follow up
Pay:
$ $20.00 per hour
Expected hours:
No more than 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Healthcare setting:
- Clinic
- Outpatient
Medical specialties:
- Ophthalmology
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Mesa, AZ 85206: Relocate before starting work (required)
Work Location:
In person
