Customer Service Representative - Chandler, United States - Realty One Group

Realty One Group

Verified Company

Chandler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OVERVIEW
ONE Support Team is looking for a limited-term position between 3-6 months.

This role is a customer service role responsible for providing day-to-day guidance to all Realty ONE Group customers, all while maintaining a positive attitude in accordance with our Gold Standards.

They identify and resolve incoming inquiries by problem-solving, listening, and communicating and are deemed experts in all systems Realty ONE Group offers.

ONE Support is responsible for ensuring all existing and new customers are provided with training on best practices as it relates to the systems and services the company provides.

This position is temporary, spanning from a minimum of 3 months to a maximum of 6 months, with the possibility of extension based on business requirements. The start date is scheduled for July 2024. Remote work is an option, contingent upon successful completion of training and performance in the role.

ESSENTIAL JOB RESPONSIBILITIES:

Develop an indepth knowledge of Realty ONE Group's proprietary backoffice system, zONE, and utilize this knowledge to successfully support customers
Troubleshoot and document any issues before escalating to other departments
Handle all user configuration updates
Advise customers on the company's best practices
Provide existing customers with support and training on Realty ONE Group's proprietary backoffice system and related products
Notify upper management of conflicts that may arise with customers
Assist with monthly audits and data updates across all platforms
Execute other projects or tasks as needed.
Provide feedback on the efficiency of the customer service process

REQUIRED SKILLS/ABILITIES:

Strong organization skills with attention to detail
Willingness to "roll up the sleeves" and do what it takes to get the job done
Works well on a team and collaborates with others but also be able to work independently
Finger dexterity to operate standard office equipment, including telephones, computer keyboards, copiers, etc.
Ability to effectively manage tasks with mínimal supervision
Must be diligent and persistent in followup and completion
Capable of multitasking and meeting tight deadlines
Able to function in a fastpaced environment
Strong working knowledge of Windows operating systemexperience
Ability to type at a net rate of 35 wpm using a computer keyboard

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent
Prior customer service experience minimum 2 years
Exceptional attention to detail as well as ability to see the big picture.
Strong working knowledge of Windows operating systems with the ability to learn new platforms quickly.
Excellent phone etiquette
Ability to effectively manage multiple incoming calls, tickets, and chats
Strong team workmanship
Understands, displays, and embraces the company's "coolture"
Ability to problem solve independently and with others

DESIRED

Bachelor's degree or equivalent work experience
Familiarity with real estate

Physical Requirements:
ONE Support team members must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.

Cognitive Demands:

ONE Support team members must be able to multi-task various projects at once while maintaining a friendly and professional demeanor.

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