Technical Operations Manager - San Diego, United States - Wind River

Description

Wind River is a global leader in delivering software for mission-critical intelligent systems.

For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.

The company's software powers generation after

generation of the safest, most secure systems in the world.

Examples include playing a key role in

NASA space missions

— such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers — and in recent

5G milestones

— including

the world's first successful 5G data session

with Verizon and in building

one of the largest Open RAN networks

in the world with Vodafone.
The company has received industry recognition

for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a "Top Workplace" for ten consecutive years.

If you want to be part of a unique culture where

the

lived experience is based on our cultural attributes of growth mindset, customer focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world.

ABOUT THE OPPORTUNITY
D

evelopment and validation tools that work properly

with a

remote access test environment allow

ing

reliable sharing of scarce hardware is an essential service for Professional Services projects, while Test automation is critical for continuous

integration

and continuous

delivery

(

CI/CD).

As

the Technical Operations Manager for Professional Services,

you will be responsible for helping

the organization

implement DevOps strategies and methods throughout the development and deployment process for technical solutions.

You will

utilize strong interpersonal skills to lead

our internal

DevOps teams, monitor project workflow, and ensure

work product

meets quality and reliability standards.

You will d

irectly

overseeing

the implementation, deployment, and integration of solutions, taking responsibility for their successful delivery.

You

are expected to manage all aspects of solutions deployment and technical operations.
Collaborate with Project Teams to define test environment,

coordinate

setting

up

tools

environments, and explore opportunities for state-of-the-art test automation.
Collabor

ate with Engineering

and Cert Office

to align and document tools practices, coordinate tools

purchases

when possible, extend maintenance renewals, and monitor license usage and requirements.
Interface with Purchasing for procurement of project-related or general lab requirements for equipment and software.

Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
Day-to-day support of customer-facing teams to ensure all teams work towards the same goals

.
Responsibilities
Oversee the

implementation,

deployment, and integration of solutions, ensuring successful delivery, high quality, and sustainability of

solutions
Manage all aspects of solutions deployment and technical

operations
Manage DevOps team, assigning and monitoring workflow and ensuring quality and efficiency is

maintained
Promote DevOps strategies and implementation

goals
Participate in automation testing and

implementation
Provide oversight to DevOps engineers

responsible for establishing and

maintain

ing

remote access lab environments to support software development teams globally.
A

dminister software development tools both on premises and cloud based. Be a partner to the project teams for

all

development tools and support.
Monitor license usage and storage space available and recommend upgrades as required.
Monitor and purchase annual software maintenance for Services software development tools.

Continuously monitor metrics and leverage feedback to drive continuous improvement of service practices.
When necessary, launch new initiatives and projects that improve upon service -related processes to meet changing customer needs.
Promote a customer-centric business approach.
Lab equipment and environments

Keep the labs well-organized and maintain inventory records of equipment and software.
Work with Corporate IT staff to plan and coordinate growth of the labs and keep them running smoothly.
Coordinate with IT for upgrades to software, computers, and other equipment in the lab.

Test Automation and Verification

Work with the Project Manager and Technical Lead, identify projects where test automation is appropriate.
Support the d

evelop

ment of

the test automation framework appropriate for each project.
Perform make/buy analys

e

s on test and reporting

tools for

for

the test automation environment.
Research and assist with embedded software

,

debug to resolve customer issues in a timely and professional manner.

Continuously monitor metrics and leverage feedback to drive continuous improvement of service practices.
When necessary, launch new initiatives and projects that improve upon service -related processes to meet changing customer needs.
Promote a customer-centric business approach.

ABOUT YOU
Core Competencies, Demonstrated Success & Qualifications
US Person is required due to

access to

an ITAR-restricted lab

.
Project

Managemenr

Experience

.
Experience using both Linux and Windows operating systems

.
Demonstrated ability to delegate responsibilities while maintaining organizational control of

operations
Strong budget development and oversight skills
Initiative to solve problems, resourceful, service

oriented
Ability to make decisions independently or as part of a

team
Ability to work independently with minimal

supervision
Demonstrated ability to work with remotely distributed

teams
Adept at prioritizing and managing multiple

tasks
Detail oriented with ability to work with high levels of quality and

accuracy
Ability to communicate clearly and concisely in English, orally and in writing.
Ability to lead and work with non-native speakers in a global business

environment
Comfortable working in a culturally diverse environment
B

e a hands-on type of person with the initiative to dive in and do whatever is necessary to get the task completed

.
Proficient in Microsoft Word, PowerPoint, Excel, and Outlook. Web based research and HTML creativity a great

plus
Education
BS in electronics, computer science, or equivalent in a related subject area or equivalent experience

BENEFITS
Flexible home office We offer the flexibility of a hybrid work schedule or 100%

remote
100% Employee covered Medical, Dental, and Vision insurance*Flexible Time Off policy* + 12 observed Holidays
401K with company match
Health Savings Account (HSA) and Flexible Spending Account (FSA)

The annual base salary range for this role's listed grade level is currently $1

40

,000 to $

180

,000 plus bonus for residents in the

Greater San Diego area

. Salary ranges are determined through interviews and a review of education, experience, knowledge, skills, location and abilities of the applicant, and equity with other team members.

Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans:
health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, 12 paid holidays.

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Wind River is an Equal Opportunity Employer with a commitment to diversity.

We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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