Sarah Elaine Kenton

I have been in sales and customer service for six year, building relationships with Customers and being a top earner for my store. 

Store Manager

Sonoma Silver Company - Sonoma, CASeptember 2019 to July 2023

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Managed inventory control, cash control, and store opening and closing procedures.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Did daily assistant task for the owner.
 

Sales Associate

Sign Of The Bear - Sonoma, CAOctober 2018 to June 2019

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Trained new employees on customer service, money handling and organizing strategies.

Sales Associate

Nordstrom - Corte Madera, CAApril 2018 to October 2018

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Helped customers locate products and checked store system for merchandise at other sites.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Contributed to team objectives in fast-paced environment.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

High school diploma 

Justin Siena  high school 2017