-
Customer Service Specialist
3 days ago
SodexoMagic Foster City, United States**_Location:_**_ _GILEAD SCIENCES HQ, FOSTER CITY _ · Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and ...
-
Client Service Specialist, Hair Color Bar
1 week ago
Madison Reed Hair Color Bar Palo Alto, United States**Client Service Specialist, Hair Color Bar** · As the Madison Reed Hair Color Bar Client Service Specialist, you will be actively participating in the client experience from arrival to departure. This role is important to our clients' Hair Color Bar experience and helps navigate ...
-
Service Specialist
1 week ago
Lucky Supermarkets San Carlos, United StatesABOUT US · The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several well-known brands in food retailing.You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx.We also have 3 distribution cen ...
-
Service Specialist
1 week ago
Cornerstone OnDemand San Carlos, United StatesService Specialist (Grocery Bagger Old County Rd., San Carlos, CA 94070 · The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Luck ...
-
Service Specialist
7 hours ago
Lucky Supermarkets San Carlos, United StatesABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several well-known brands in food retailing.You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx.We also have 3 distribution cente ...
-
Service Operations Specialist
1 day ago
Tranzeal Inc South San Francisco, United StatesTitle: Services Operations Specialist · Location · - Worksite: Theravance, San Francisco · - CA · Worksite Location: 901 Gateway Blvd, San Francisco, CA, 9408 · **Pay rate** - $22/hr - W2 · **Work Schedule** (Shift/Work Hours):M-F (8 Hours/Day) 7-8AM to 3-5PM · **Job Title**:Serv ...
-
Client Service Specialist
4 days ago
Pacific Excel Wealth Advisors Walnut Creek, United StatesJob Overview: · We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction an ...
-
Customer Service Specialist
1 day ago
STG Logistics Walnut, United States**Description**: · The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data en ...
-
Human Service Specialist
4 days ago
La Clinica de La Raza Oakland, United States**Who we are**: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a hea ...
-
Human Service Specialist
6 days ago
La Clinica de La Raza Oakland, United States**Who we are**:La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a heal ...
-
Customer Service Specialist
1 day ago
Menusifu, Inc. Walnut, United States**Who we are**: · Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functi ...
-
Servicing Systems Specialist
4 days ago
Mariner Finance, LLC Nottingham, United States**Shift hours**: · **Position**: Servicing Systems Specialist I · **Hours of Work**: · Full-time, Non-exempt · **Supervisory Responsibility**: None · In This Role, You Will · Support all internal employees on our origination and servicing systems. You will help ensure compliance ...
-
Customer Service Specialist
1 week ago
Mathnasium of Redwood City Redwood City, United StatesJob DescriptionJob DescriptionWe are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing service information, scheduling children for their sessions, scheduling and maintaining instructor schedules and resolving techni ...
-
Patient Services Specialist
1 week ago
Mission Neighborhood Health Center San Francisco, United StatesThe Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, fami ...
-
Customer Service Specialist
4 days ago
Mathnasium of Redwood City Redwood City, United StatesJob DescriptionJob Description · We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing service information, scheduling children for their sessions, scheduling and maintaining instructor schedules and resolving te ...
-
Retail Service Specialist
1 week ago
O'Reilly Auto Parts Redwood City, United StatesCompensation Pay Range:$ $22.00The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assis ...
-
Retail Service Specialist
1 day ago
O'Reilly Auto Parts Redwood City, United StatesCompensation Pay Range: · $ $22.00 · The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence ...
-
Client Services Specialist
1 week ago
Longevitylist Redwood City, United StatesCelularity, headquartered inFlorham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine with the development of off-the-shelf allogeneic cellular therapies derived from the postpartum human placenta. Celularitys innovative approach harnesses th ...
-
Client Service Specialist Administrator
4 days ago
OneDigital Cupertino, United StatesAre you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the servi ...
-
Family Services Specialist Ii
4 days ago
Children's Council of San Francisco San Francisco, United States**Job Title: Family Services Specialist II** · **Department**:Compliance and Program Supports** · **Reports To**:Family Services Manager** · **FLSA Status: This is a Fulltime (37.5 hours/week) Non-Exempt, Union Position** · **Level: 5** · **Salary: $47,775 - $52,205.21** · **ABOU ...
Client Services Specialist - Redwood City, United States - Longevitylist
Description
Celularity, headquartered in Florham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine with the development of off-the-shelf allogeneic cellular therapies derived from the postpartum human placenta.
Celularity offers expecting parents the ability to collect and store their baby's placental and cord blood stem cells through Lifebank.
Lifebank leverages Celularity's unique and proprietary technologies to offer parents the most comprehensive stem cell banking possible.Responsibilities
Educate parents regarding the benefits of placental and cord blood stem cell banking. Understand their needs and demonstrate why Lifebank is the right option for them. Work collaboratively in a small call center environment handling all aspects of the client's experience.
Core responsibilities include sales and customer service comprising of, but not limited to:
Receive and make outbound calls through our call center telephone and online chat systems. Educate expecting parents about cord blood banking and Lifebank with the goal of enrolling them as a client. Provide exceptional customer service.
Become an expert on Lifebank features and benefits and how Lifebank benefits clients versus competition. Educate expecting parents and persuade them to enroll with Lifebank.
Assist existing clients in areas such as account review, document requests, billing and invoices, and uses of cord blood stem cells.
Provide new prospects and returning clients with the benefits of Lifebank and maintain a strong sale/close ratio.Assist clients with completion of documents. Perform post-document submission review and conduct required follow up.
Enter notes, updates and medical history follow up using Good Documentation Practices (GDP) in our internal database management system.
Document all inbound and outbound calls, account updates, client requests, document updates and lead follow up in our database management system.
Support team to cover call center hours.Paid after office hours and holiday on-call coverage on a rotating schedule for client emergency calls, enrollments, and lab assistance.
This role can be hybrid working - 2 days remote/weekQualifications
Possess 1-3 years of successful sales experience, preferably using Sales Force
Exceptional client advocacy, negotiation, relationship building, and interpersonal skills
Strong computer skills and high-level proficiency
Ability to multi-task and thrive in a fast-paced environment
Excellent written and oral communication skills
Background in Biology is a plus
Bilingual is a plus
This position is not open to recruiters/staffing agencies. Unsolicited resumes/CVs submitted to Celularity are not eligible for a referral fee without a valid written agreement.
Celularity is an Equal Opportunity Employer.
Investing in the Longevity Biotechnology Revolution. By Nathan Cheng + Longevity List.
Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...
Position DescriptionWe are seeking a talented Senior Research Associate / Scientist to be an integral part of our drug discovery plat...
Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...
#J-18808-Ljbffr