Customer Service Specialist - Walnut, United States - STG Logistics

STG Logistics

Verified Company

Walnut, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description:

The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries.

The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.

What you'll do:

Handle daytoday order processing for assigned accounts, including handling reworks as requested by the customer
Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
Handles tight deadlines and changing priorities
Answer phone calls and respond to the shipping office window
Processes credit memos, as necessary
Interface with customers to relay operational requirements to our warehouse staff
Responds to general customer service inquiries related to tracking & tracing
Serves as liaison between chain order and warehouse
Create shipment orders utilizing our Transportation Management Software
Adheres to company policies, procedures, and work rules
Performs other duties as assigned

What you'll have:

Must be able to communicate effectively with customers, vendors, and employees
Ability to multitask, problem solve and prioritize work
Ability to work independently or as part of a team
Strong data entry skills and attention to detail are required
3 years of customer service experience preferred
Bilingual Spanish/English preferred

What we'll offer:

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8 paid holidays and 1 additional floating Diversity Day:

PTO program based on role and tenure, starting at 15 days:

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Incentive Bonus Program based on role within STG:

Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options:

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401K program with Employer match:

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Wellness programs:

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Additional benefits including recognition program, financial education and engagement activities

About STG Logistics:

What We Do:

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services.

STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

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Who We Are:Our People Are The Difference. We at STG are a people-first organization, leading through our core values of People First, Authenticity, Integrity, and Passion. We invest in our team members by training, developing, coaching, and ensuring they are supported personally and professionally.