Patient Services Specialist - San Francisco, United States - Mission Neighborhood Health Center

Mission Neighborhood Health Center
Mission Neighborhood Health Center
Verified Company
San Francisco, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.

The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.


We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities.


Primary Objective:


Essential Functions/Responsibilities:


  • Providing exemplary customer service; answering the telephone in a timely and polite manner; treating patients and coworkers with courtesy and discretion. Greeting patients, salespeople, and visitors and directing them to the right department.
  • Interviewing new patients to secure demographic information; registering individuals and families as MNHC patients; logging patient information into the computer; and initiating the medical record.
  • Verifying the patient's record and updating as needed to ensure accuracy.
  • Acting as a cashier: determining the amount of payment as per protocol, collecting payments, and maintaining appropriate collection documentation.
  • Checking insurance eligibility before every appointment using the MNHC eligibility tool; making necessary updates; and contacting patients to inform them of any issues.
  • Monitoring and scheduling appointments for MNHC patients over the phone and in person.
  • Acts as Call Center operator and handles all incoming and outgoing mail.
  • Other duties as assigned.

Qualifications:


  • Must be bilingual (Spanish/English)
  • H.S. Diploma or equivalent.
  • Ability to communicate effectively with the public both verbally and in writing.
  • Knowledge of medical terminology preferred.
  • Knowledge of computer data entry, information retrieval, and Microsoft word preferred.
  • Familiarity with Third-Party Reimbursement programs preferred.
  • Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.


  • Medical Insurance

  • MNHC pays 90100% based on plan
  • Dental and Vision Insurance free to employee
  • Life Insurance free basic policy plus voluntary option
  • Flexible Spending Accounts for health & dependent care expenses
  • Commuter benefits for public transportation expenses
  • Vacation 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
  • 12 Paid Holidays plus your birthday and 12 Sick Days each year
  • 40 hours Paid Educational Leave
  • 401k Retirement Savings Plan with Company Contribution
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