Customer Service Specialist - Redwood City, United States - Mathnasium of Redwood City

Description

Job DescriptionJob DescriptionWe are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing service information, scheduling children for their sessions, scheduling and maintaining instructor schedules and resolving technical issues, when needed

Responsibilities:
Handle customer inquiries and complaintsProvide information about Mathnasium servicesTroubleshoot and resolve issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving servicesQualifications:Previous experience in managing an office, customer service, front desk is a MUSTPrevious experience in managing staff and staff schedules is desirableSolid understanding and use of Google Suite (Email, Docs, Sheets, Slides, Forms)

Excellent written and verbal communication skillsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorHours:
Monday

• Thursday 2:00 pm 7:00 pmPossible Sundays 9:00 am 2:00 pmPart time leading to possible Full timeIf interested, send your cover letter, resume and list of references to .

Pay is dependent on previous experience.

Hiring at the maximum of the range is not typical for Mathnasium in order to allow for future and continued salary growth.

Company DescriptionWork for a TOP TEN Center and make a difference in a child's life.
Company DescriptionWork for a TOP TEN Center and make a difference in a child's life.#J-18808-Ljbffr