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Redwood City

    Client Services Specialist - Redwood City, United States - Longevitylist

    Longevitylist
    Longevitylist Redwood City, United States

    2 weeks ago

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    Description


    Celularity, headquartered inFlorham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine with the development of off-the-shelf allogeneic cellular therapies derived from the postpartum human placenta.

    Celularitys innovative approach harnesses the unique therapeutic potential of cells derived from the postpartum placenta.

    Celularity offers expecting parents the ability to collect and store their babys placental and cord blood stem cells through Lifebank.

    Lifebank leverages Celularitys unique and proprietary technologies to offer parents the most comprehensive stem cell banking possible.
    Responsibilities Educate parents regarding the benefits of placental and cord blood stem cell banking. Understand their needs and demonstrate why Lifebank is the right option for them. Work collaboratively in a small call center environment handling all aspects of the clients experience.

    Core responsibilities include sales and customer service comprising of, but not limited to:
    Receive and make outbound calls through our call center telephone and online chat systems. Educate expecting parents about cord blood banking and Lifebank with the goal of enrolling them as a client. Provide exceptional customer service.
    Become an expert on Lifebank features and benefits and how Lifebank benefits clients versus competition. Educate expecting parents and persuade them to enroll with Lifebank.

    Assist existing clients in areas such as account review, document requests, billing and invoices, and uses of cord blood stem cells.

    Provide new prospects and returning clients with the benefits of Lifebank and maintain a strong sale/close ratio.
    Assist clients with completion of documents. Perform post-document submission review and conduct required follow up.
    Enter notes, updates and medical history follow up using Good Documentation Practices (GDP) in our internal database management system.

    Document all inbound and outbound calls, account updates, client requests, document updates and lead follow up in our database management system.

    Support team to cover call center hours.

    Paid after office hours and holiday on-call coverage on a rotating schedule for client emergency calls, enrollments, and lab assistance.

    This role can be hybrid working - 2 days remote/weekQualifications Possess 1-3 years of successful sales experience, preferably using Sales ForceExceptional client advocacy, negotiation, relationship building, and interpersonal skillsStrong computer skills and high-level proficiencyAbility to multi-task and thrive in a fast-paced environmentExcellent written and oral communication skillsBackground in Biology is a plusBilingual is a plusThis position is not open to recruiters/staffing agencies.

    Unsolicited resumes/CVs submitted to Celularity are not eligible for a referral fee without a valid written agreement.
    Celularity is an Equal Opportunity Employer.
    Investing in the Longevity Biotechnology Revolution. By Nathan Cheng + Longevity List.

    Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...Position DescriptionWe are seeking a talented Senior Research Associate / Scientist to be an integral part of our drug discovery plat...Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...

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