On-site Service Specialist - Mountain View, United States - Vminds Technologies Inc

Vminds Technologies Inc
Vminds Technologies Inc
Verified Company
Mountain View, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Summary

Manager is seeking resumes with experience for:

  • Maintains logs and work records to be utilized for tracking, management reports, and inventory.
  • Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.
  • Delivers completed reproduction work to predetermined delivery areas. This may include delivery areas outside of the customer's office location.
  • Deliveries and pickups may require travel between nearby offices.
  • Maintains daily meter and service logs.
  • Performs duties related to the shipping and receiving of materials and packages.
  • Performs filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents.
  • Performs duties of scanning, file conversion, file naming, and encryption.
  • Assists with the movement of supplies, equipment, etc.
  • May travel between customer's buildings.
May be required to lift 20-50 lbs. Will always be assisted.

Knowledgeable of all daily operations and services offered within an account base.

  • Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties.
  • Responsible for customer satisfaction by engaging enduser feedback and escalating concerns to the account manager and helps support resolution.
  • Works to learn and manage all aspects of the client Service Center in the absence of the Site Manager or Supervisor
Dress code is business casual

Report to Mountain view, CA 94040 and free parking is provided.


Shift timings
7:30 AM to 4:30 PM (Mon

  • Fri)

Job Type:
Temp to perm

Roles & Responsibilities


Responsibilities:


  • Interact with customers in a friendly manner throughout the course of the work day.
  • Sorting and delivery of mail and packages/badges throughout the customer's site.
  • Performs duties related to the shipping and receiving of materials and packages.
  • Learning mail delivery routes at multiple customer locations.
  • Establishing and maintaining quality controls to ensure work accuracy as it relates to mail operations.
  • Delivers completed reproduction work to predetermined delivery areas. This may include delivery areas outside of the customer's office location.
  • May travel between customer's buildings.
  • Complete training as assigned.
  • Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.
  • Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires high school diploma or GED and 12 years of related work experience.
  • May require valid driver's license and minimum levels of auto insurance coverage per client.
  • Demonstrate competency in basic computer skills.
  • Minimum of 2 years' experience in office setting is preferred.
  • Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
  • May require a valid driver's license and minimum levels of auto insurance coverage per Policy.
Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:

  • Requires high school diploma, GED, or equivalent work experience.
  • Some related copy job experience is preferred.
  • May require a valid driver's license and minimum levels of auto insurance coverage per client policy.
  • Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
KNOWLEDGE, SKILLS AND ABILITIES

  • Technical aptitude with printers, copy and postage machines and other office equipment
  • Good customer service skills
  • Good organization skills
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

  • Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level.

  • Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 5055 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
  • Moderate dexte
  • Scanning of claims documents
  • Indexing
  • Document Prepping
  • Document Destruction
  • Mail Pickup and Delivery

Required Skills:

Mail

data management


Job Type:
Contract


Pay:
$20.00 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Education:


  • High school or equivalent (preferred)

Experience:


  • Sr On-
Site Service Specialist: 3 years (preferred)
- copy job: 3 years (preferred)

  • MS
Office Suite: 3 years (preferred)
- printers, copy and postage machines: 3 years (preferred)

  • Scanning of claims documents
: 3 years (preferred)

  • Indexing
: 3 years (preferred)

Document Prepping: 3 years (preferred)

  • Docume
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