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    Customer Service - Kent, United States - Graebel Companies

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    Description

    Customer Service / Relocation Associate

    Tracking Code Job Description

    Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, our relocation division works with that employee to administer the benefits.

    The Relocation Associate assists the Relocation Consultants by performing the following tasks:

    Prepare cost estimates within a custom software program

    Maintain web-based files for each relocating employee within a custom software program

    Extensive phone and e-mail contact with transferees (relocating employees)

    Liaise with other internal departments to process the needs of the transferees

    Expense report auditing

    Maintain contact with suppliers such as real estate agents, inspection agencies, title companies, household goods moving providers, etc. to help facilitate relocations

    Assist with escalation resolution both internally and externally

    Other duties as required

    The needs of the business can vary depending on the time of the year, and summer is the busiest season. There are peaks of heavy volume throughout the year, and the Relocation Associate must be able to accommodate the amount of work that is required. This may require overtime throughout the year.

    Required Skills

    Outstanding customer service skills

    Strong organization, time management, and problem-solving abilities

    Ability to work both independently and on a team

    Required Experience

    1-3 years of general office experience

    Relocation or Real Estate experience is extremely useful

    Proficient on the phone and Microsoft Outlook

    Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

    Job Location Kent, Washington, United States Position Type Full-Time/Regular ** Apply**

    ** Connect**

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